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Duo Two-factor Authentication
Duo: Account Management
Duo / Received an unexpected Duo notification
Duo / Received an unexpected Duo notification
Objective
To provide instructions on how to respond to an unexpected Duo notification
Environment
312306: Duo Security Two-factor Authentication
Duo Mobile App
Causes
If you receive an unexpected Duo notification and you did not initiate an authentication request, your account may be compromised. This can occur when a third-party provider suffers a data breach and credentials are discovered on publicly accessible sources
The practice of re-using the same password or a slightly modified version of the password across multiple sites creates a security risk
If you receive a Duo notification that you did not initiate,
do not approve it
. If your account has been compromised and someone has your password, they could initiate a push, and — if you accept it — you will grant them access to your account
Resolution
In the Duo Mobile app, tap
Deny
on the notification to reject it
If you don't recognize the authentication request as your own, tap
It seemed fraudulent
to reject the login attempt
The alert will be logged in Duo and will send an email notification to the information security office
If you want to cancel a login request that you made, tap
It was a mistake
to deny the request without reporting it
Change your password
as soon as possible!
If you believe the authentication request to be fraudulent, your password may have been compromised
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Details
Article ID:
87788
Created
Thu 9/26/19 11:41 AM
Modified
Fri 10/30/20 1:34 PM
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Check out this knowledge base article I found in the IT @ Miami knowledge base. https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=87788 Duo / Received an unexpected Duo notification