Chrome / Add the KB search engine to Google search function


  • To provide instruction on adding the Knowledge Base search engine to Chrome
  • To provide instruction on using Google Search to search the Knowledge Base


  • 348532: Knowledge Base (KB)
  • 55923: Knowledge Management Process
  • Google Chrome
    • Google Search


  • You can add the KB search engine to Chrome and use Google Search to search the Knowledge Base


Add the KB search engine to Chrome

  1. On your computer, open Chrome
  2. At the top-right, click the More Settings  icon 
  3. From the drop-down, select Settings
  4. In the Search engine section, click Manage search engines
  5. Under Site Searches, click the Add button
  6. In the Add search engine window, enter the following information in the appropriate field:
    • (Search engine) KnowIT
    • (Keyword) kb
    • (URL with %s in place of query)
  7. Click the Add button


Use Google Search to search the KB

  1. In your Chrome address bar, enter kb<space> to prompt the KB search engine
    • In the address bar, the Google icon will be replaced with the Search KnowIT prompt
  2. Enter your search term in the address bar
  3. Review the results — which will be returned in a KB Search window — and select the appropriate entry




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Article ID: 75224
Mon 4/8/19 11:37 AM
Tue 4/9/24 2:24 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.