Miami Network / Locate the MAC address for a virtual assistant


  • To provide instruction on locating the MAC address for
    • An Amazon Echo device
    • A Google Home  or Google Home Mini device
    • A virtual assistant


  • 10139: Wireless Network
  • Network Registration
  • Personally Owned Virtual Assistant
    • Amazon Echo (Alexa speaker)
    • Google Home, Google Home Mini


  • All network interfaces have a unique media access control identifier (MAC address) used for communication purposes on a network. You might be asked to locate and provide the MAC address of a computer or other device when you, for example, register a computer for access to the network
  • Your device may have more than one MAC address, if you have both wired and wireless interfaces
  • The format for a MAC address (also called a physical address or Ethernet hardware address) is 12 alphanumeric characters, usually separated by colons: XX:XX:XX:XX:XX:XX or 0a:1b:2c:3d:4e:5f 


Amazon Echo

Google Home

Device is currently linked to my account

  1. On your mobile device, open the Google Home app
  2. Tap the Devices option
  3. Tap the three-dot menu icon for your device (it's to the right)
  4. Select Device Settings
  5. Scroll to the bottom of the screen
    • The MAC address of your device will be displayed under the Information header in the format 0a:1b:2c:3d:4e:5f 


Device is not linked to my account

  1. On your mobile device, open the Google Home app
  2. Plug in your Google Home device and turn it on
    • Your device should appear as a device found in the Google Home app
  3. Tap the Set up new devices in your home option and follow the prompts until you reach the Connect to Wi-Fi step
  4. Tap the three-dot menu icon (it's to the upper-right)
  5. Tap the Show MAC address option
  6. You should see the MAC address of your device displayed in the format: 0a:1b:2c:3d:4e:5f 





Article ID: 72667
Tue 2/26/19 4:14 PM
Mon 3/13/23 12:43 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.