Error Record: Course List

Objective

  • To identify errors in Course List and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student
  • One Stop Administrator
  • SolDel Support

Environment

Error + Resolution

Error Message

  • Your query returned an unknown error. Please try again
  • The Course List experienced an error
  • Your query returned too many results. Please narrow your search criteria
Affected User / Action Miami University staff, faculty, or student who received an error while searching for courses in Course List
Cause Your search criteria are too broad or not well-defined
Applied Resolution
  1. Return to the Course List search page 
  2. Use the drop-down menus to select specific criteria for CampusSubject, and Attributes fields — avoid using Select All
  3. Run your search again
 

Error

Error received when searching for a specific course in Course List; other courses work fine
Affected User / Action Miami University staff, faculty, or student who received an error while searching for a specific course (apps.MiamiOH.edu/CourseList)
Cause Term information in the database is incorrect for the specific course
Applied Resolution
  • If you were searching for a specific course, contact One Stop at 513-529-0001 to report the course that is causing the error
  • If you were not searching for a specific course, contact IT Help at 513-529-7900 to report the error
    • Provide the search terms you used
Associated Procedure Resolution (SolDel) Procedure: Find course with bad term data 
 

Error

I do not see the Submit Registration Override Request option for a participating course
Affected User / Action Miami University staff, faculty, or student who is unable to locate the link for submitting a Registration Override Request in Course List
Cause The Registration Override Request (ROR) functionality is used by students to submit a request to be forcefully added into a course section when they cannot enroll themselves via BannerWeb; also used by faculty and staff to approve requests for forced registrations
Applied Resolution Contact One Stop at 513-529-0001 for further assistance

 

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Details

Article ID: 69040
Created
Fri 12/14/18 1:51 PM
Modified
Fri 12/6/19 4:18 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.