Unable to view videos in course / Canvas

Problem

• Why can't I view videos in my Canvas course?
• Why am I getting an error on videos in Canvas?

Resolution 

1. Follow these KB instructions to clear your browser cache and other data
2. Restart your browser and try again
3. If getting the authorization prompt in Kaltura, click the Media Gallery link in the course navigation and follow the steps to authorize Kaltura. Refresh your browser and return to the video page
4. If you are still unable to view the media, contact your instructor, as they may need to remove the media link and add it back to the content item

Faculty: If students are reporting that they are getting the access denied error or the question mark, do the following:

1. In the Canvas course, delete the media content
2. Add the media back to the page using the Rich Content Editor

Notes

• Check the Canvas Guide to review recommended browsers, required components, plug-ins and extensions, and privacy settings
• Review the Canvas Guide to learn about the resources associated with the Rich Content Editor (RCE)
   
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Instructor Guide
  • Browse the Canvas Student Guide

User

• Canvas Student, Instructor

System

• 10185: Canvas