Students Accessing Miami / Error Record (SAM)

Objective

  • To identify errors in Students Accessing Miami (SAM) and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student
  • Student Disability Services
  • SolDel Support

Environment

  • 84282: Students Accessing Miami (SAM, AIM)
    • SAM Online Services portal
  • 57510: SAM Nightly Load Process (SZPAIML)

Error + Resolution

Error Message

Login attempt failed
Affected User / Action Miami staff, faculty, student who is unable to log in to the SAM portal
Causes
  • Staff, faculty: Your profile is inactive
  • Student: Your access has expired or your profile is inactive
Applied Resolution Contact the Student Disability Services office at 513-529-1541 for assistance
 

Error 

SAM Nightly Load Process (SZPAIML) did not load course information or a digitized textbook into SAM (AIM system)
Affected User / Action Miami staff, faculty, student who is unable to access course information or a digitized textbook in the AIM system
Possible Causes
  • A system-level error has occurred in Students Accessing Miami (SAM, AIM) 
  • A system-level error has occurred in the SAM Nightly Load Process
  • An error occurred in eCampus
Associated Assets
  • 57510: SAM Nightly Load Process (SZPAIML)
  • 119254: Online Virtual Bookstore (miamioh.ecampus.com)
Applied Resolution Contact IT Help at 513-529-7900 and provide details of the error you are experiencing
Associated Procedure Resolution (AppOps) Procedure: Course is missing books or is completely missing in SAM system

 

Details

Article ID: 56416
Created
Fri 6/22/18 2:26 PM
Modified
Tue 7/6/21 1:29 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
AccessMU
Student Disability Services (SDS)