Wired Network / Assistance needed to access the Miami Network

Objective

• To obtain assistance in accessing the Miami wired network
• To obtain assistance in accessing a game or website through the Miami wired network
  • When having connection issues with a game or website

Environment

• 9583: Access Network
  • Wired Network
• 10679: Communications Jacks and Cabling
• Personally Owned Computer

Resolution

1. To receive prompt assistance with wired access to the Miami Network, contact IT Help directly by calling 513-529-7900 or initiating a live chat session at MiamiOH.edu/ITChat
2. Provide the following information:

• Nature of your request
• Location of computer, including building name and room number
• Data jack/port ID number (check the label above the port)
• Website to which you are trying to connect or server address with which you are experiencing issues
• Approximate time you are tried to connect
• MAC address of the computer connected to the network
• Operating system used on the computer: