Canvas / Assistance needed to reverse cross-listed sections

Objective

• To obtain assistance with reversing cross-listed Canvas course sections when:
  • You cross-listed your courses incorrectly and want to reverse the action
  • You cross-listed your courses incorrectly, lost your content, and want to restore it
  • You moved content on your Canvas site and lost course work
  • You want to de-cross-list Canvas course sections

User

• Canvas Instructor

Environment

• 10185: Canvas

Cause

• Add content to the primary course prior to cross-listing — example if you are cross-listing sections A, B, and C add your content to section A, then cross-list sections B and C into A
• When courses are de-cross-listed, the roster will move into the original shell; however the content will appear only in the primary course
• Faculty cannot de-cross-list courses

Resolution

1. Submit a ticket and provide the following information:
   • Name of your course
   • Section you want to de-cross-list 
   • Your contact information
     • Please note that courses with grades and student work will not be de-cross-listed as the student work will be lost as well as the grades

Notes

• eLearning Miami (ELM) offers Canvas training and guides
• For all pedagogical issues, contact eLearning Miami | ELM at 513-529-6068
   
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide

For internal use

• Resolution (ELM)