Request installation, deployment, or update of University computer or software

Issue

• I need to deploy a new University-owned computer
• I need my computer to be re-imaged / re imaged
• I need help setting up my new University computer 
• I have received a new laptop and would like to have it configured
• I have a new desk and would like to have my computer set up again
• I have a new Surface. Can someone pick it up for set-up?
• I have a monitor and need help to set it up
• We need one or more new computers and monitors to be installed
• Set up my Ultrabook, docking station, and monitor
• I want to arrange a time to have software installed on my computer
• I need help updating software on my University computer
  • I need help updating Adobe Reader
• I need to have my new computer configured to perform regular backups to my external hard drive

Environment

• Computing: University-owned Computers
• Software: University-owned Computers
• macOS
• Windows
• Technology Support Services

Resolution

1. Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to request the installation or deployment of University computer equipment or software
2. Provide the following information:
   • Type of computer: Mac or PC
   • Software, if applicable
   • Your department
   • Location of the computer, including building name and room number