Request installation, deployment, or update of University computer or software


  • I need to deploy a new University-owned computer
  • I need my computer to be re-imaged / re imaged
  • I need help setting up my new University computer 
  • I have received a new laptop and would like to have it configured
  • I have a new desk and would like to have my computer set up again
  • I have a new Surface. Can someone pick it up for set-up?
  • I have a monitor and need help to set it up
  • We need one or more new computers and monitors to be installed
  • Set up my Ultrabook, docking station, and monitor
  • I want to arrange a time to have software installed on my computer
  • I need help updating software on my University computer
    • I need help updating Adobe Reader
  • I need to have my new computer configured to perform regular backups to my external hard drive


  • Computing: University-owned Computers
  • Software: University-owned Computers
  • macOS
  • Windows
  • Technology Support Services


  1. Contact IT Help by phone at 513-529-7900 or by live chat at to request the installation or deployment of University computer equipment or software
  2. Provide the following information:
    • Type of computer: Mac or PC
    • Software, if applicable
    • Your department
    • Location of the computer, including building name and room number 



Article ID: 17986
Wed 11/2/16 12:08 PM
Tue 4/25/23 3:43 PM
Can you resolve this issue yourself?
No. Please request assistance.