University Computer / Contact ITHelp for dispatched repair service

Objective

• To provide instruction on requesting dispatched repair service for your University-owned computer
  • When you need assistance with your University-owned computer
  • When you get a blue screen or equipment failure message 
  • When your mouse pad does not respond
  • When your computer battery fails
  • When you need a new keyboard or speakers
  • When you receive the error, no network adapter registered
  • When your computer does not boot up and you are caught in a prompt loop to repair or restart

Environment

• Local Desktop Support
• University-owned Computer
  • Mac (macOS)
  • Windows (PC)

Resolution

1. Contact ITHelp at 513 529-7900 to request dispatched repair services for a University-owned computer
2. Provide the following information:
   • Type of computer: Mac (macOS) or PC (Windows)
   • Computer/device serial number
   • Specific nature of the issue, including any error message received
   • Your department
   • Location of computer, including building name and room number
   • Your contact information