Contact ITHelp for dispatched repair service / University Computer

Problem

• How do I request dispatched repair service for my University-owned computer?
• I need assistance with my University-owned computer
• I am getting a blue screen or equipment failure message 
• What do I do when my mouse pad does not respond?
• My computer battery has failed
• I need a new keyboard or speakers
• I received the error, no network adapter registered
• My computer does not boot up and I are caught in a prompt loop to repair or restart

Resolution

1. Contact ITHelp at 513 529-7900 to request dispatched repair services for a University-owned computer
2. Provide the following information:
   • Type of computer: Mac (macOS) or PC (Windows)
   • Computer/device serial number
   • Specific nature of the issue, including any error message received
   • Your department
   • Location of computer, including building name and room number
   • Your contact information

System

• Local Desktop Support
• University-owned Computer
  • Mac (macOS)
  • Windows (PC)
• 639575: Generic University Owned End User Device Placeholder