Wired Network / Connection issues on my Xbox One

Objective

  • My Xbox One is connected to the wired Internet, but while playing, it will disconnect and kick me from my game, and then it will appear to reconnect
  • My Xbox One Ethernet connection is unstable

Environment

  • 9583: Access Network (system) 
    • Wired Network
    • Miami Network
  • Xbox One

Resolution

  1. Check to make sure the Ethernet cable is securely connected to both the Xbox and the Ethernet port
  2. Verify that the Ethernet cable is able to maintain a stable connection by testing it on your computer 
    • If it is not able to maintain a stable connection on your computer, the Ethernet cable may be faulty
  3. Follow this link to run a network connection test on the Xbox
  4. Follow any instructions provided by the results of your network connection test
  5. If you continue to experience this issue, contact IT Help at 513-529-7900 to request assistance
  6. Provide the following information:
    • Your location, including building name and room number
    • Xbox MAC address
    • Data jack/port ID number

 

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Details

Article ID: 17682
Created
Thu 10/20/16 8:31 PM
Modified
Mon 5/18/20 12:14 PM
Can you resolve this issue yourself?
No. Please request assistance.