Canvas / Students show as unenrolled when I submit grades

Issue

• While submitting grades to Banner from Canvas, one of the sections shows as unenrolled

User

• Canvas Instructor

Environment

• 10185: Canvas
  • Grade Submission
• 80463: BannerWeb 8 (Self Service)
• 10216: Course List (ROR)
• 1097993: myMiami

Cause 

• A change in the Canvas API settings was causing the system to ignore the extra sections in the course 
• Course was crosslisted and then de-crosslisted

Resolution

1. Go to Miami's Course List
2. Fill in the current Term, Campus Subject, and Course number or CRN
3. Select Get Classes
4. Find courses and verify that you are the instructor of record
5. Log in to myMiami
6. Under Faculty Essentials, select Photo Roster
   • Alternatively, search "Photo Roster" in the main search bar
7. Verify that this roster matches the Canvas Roster
8. Under People, verify that none of those enrolled in the section are showing on the list in the course
   • If you have grades in Canvas and you are the instructor of record in Banner clear cookies and cache, close the browser and try again

Notes

• For all pedagogical issues, contact Miami Online at 513-529-6068
• Miami Online offers Canvas training
  • To find information and to register, go to the Events Calendar and search for Canvas. Resources for using technology. guides, and best practices can be found on the Miami Online website
  • Self-paced training is available to faculty and staff. Go to Miami Online Catalog and log in
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide