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Banner / Urgent Service Outage Guidelines
Banner / Urgent Service Outage Guidelines
Objective
To inform Banner stakeholders of the urgent service outage process
Scope
While we make every effort to plan service disruptions to Banner components well in advance, there are circumstances which sometimes require more immediate action. In these cases, it is not always possible to conduct maintenance without inconveniencing Banner users. This document describes expectations around such events.
Gain an understanding of the decision making process for conducting urgent Banner service outages
User
Banner stakeholders, including business offices and IT Services
Environment
184204: Banner 9 Production
205424: Banner 9 Admin Financial Aid
303074: Banner 9 Admin Finance
12615: Banner Enterprise Identity Services (BEIS)
283386: Banner 9 Accounts Receivable
303082: Banner 9 Admin Human Resources
196715: Banner 9 Admin General
196714: Banner 9 Admin Student
303076: Banner 9 Finance Self Service
196712: Banner 9 Admin Common
196713: Banner 9 Admin Advancement
303078: Banner 9 Application Navigator
179372: Banner Integration API
Guidelines
Priority
Refer to the
priority matrix
Level 1 - immediate action
Level 2 - urgent action
Level 3 - best effort
Level 4 and 5 - defer to best time
Timing
Immediate action
As needed
Communicated may be limited
Urgent action
Informational communication beforehand
Best effort
Consult stakeholders for impact on mission critical activities
Defer to best time
Consult stakeholders for impact on planned activities
Decision Factors
Immediate
Major Incident leaders
Part of an ongoing major service disruption
Urgent
IT and primary stakeholder representatives
Part of an ongoing disruption to a subset of Banner functionality
Strive to avoid mission critical business processes, but accept they may be disrupted
Best effort
IT and stakeholders
Related to minor disruption of limited Banner functionality
Mission critical business processes take precedence
Non-mission critical business activities may be impacted based on stakeholder input
Defer
IT and stakeholders
Related to inconvenience or non-user impacting issue
Strive to avoid normal business activities
Communication
BLT listserv
Slack
IT Communications to stakeholders
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Details
Article ID:
142985
Created
Fri 4/29/22 9:33 AM
Modified
Mon 5/20/24 1:27 PM
Supported Office or Community
University Community of Students, Staff, and Faculty
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Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=142985">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=142985</a><br /><br />Banner / Urgent Service Outage Guidelines