Purpose and Scope
To formalize a departmental policy regarding functional area training standards and documentation for front line staff.
Policy and Procedures
Documentation
- Each functional area will have and maintain structured, documented training covering the following:
- Safety
- How quality is measured and why
- Communication protocol, including when to escalate an issue, and how
- Relevant PFD Standard Operating Procedures (SOPs)
- Essential software and processes
- Functional knowledge required to perform duties
- How goals are set and measured using Key Performance Indicators (KPIs)
Training
- Trainers
- Each functional area will designate one or more employees responsible for training
- New employees
- Each new employee will receive in person training within the first 14 calendar days of employment
- Vendor training can provide additional needed training
- Existing employees
- Annually, all existing employees in a functional area will be given a refresher training
- At a minimum, this training should cover recent changes to the training documentation
- Certification training
- The director of an area or their designee must monitor required employee certification training requirements and recertification requirements so that no needed certifications lapse
- Only applies to certification required for the employee to perform their duties
Training Documentation Updates
- Training must be updated no less than annually to reflect any changes in process, standards and/or procedures
- Each functional area will designate one person with overall responsibility for keeping training documentation updated
Training Tracking
- Training compliance and completion must be documented and tracked
- Training occurring in Workday can be tracked using Workday reporting
- Training occurring outside of Workday must be tracked in Workday so that all training completions are in a centralized location
Revision History