Request: Voicemail / Reset my password

Request

• I need to reset a forgotten voicemail password
• I need to reset a forgotten voicemail passcode
• I need to reset a forgotten or expired voicemail PIN

Resolution

• You must be connected to Miami's network from an on-campus location or via VPN to access the Cisco portal

1. Connect to Miami's network
   • If you are off-campus, use the Cisco Virtual Private Network (VPN) client
2. Connect to the Cisco Personal Communications Assistant
   1. If the link above does not work, copy/paste this URL in your browser address field to go to the Cisco Personal Communications Assistant: https://oxfcucp01.miamioh.edu/ciscopca/home.do
3. Log in using your UniqueID and MUnet password
4. Select Messaging Assistant
5. Select Passwords
6. Select Change PIN
7. Enter a new PIN
8. Confirm it by entering it again
9. Save

• ​​If you are unsuccessful in resetting your voicemail password using these steps, complete and submit your request to have the voicemail password reset 

Note

• For voicemail password reset on an account not directly tied to an individual, such as a departmental voicemail account, complete and submit your request to have the voicemail password reset 

Environment

• 10716: VoIP 
  • Voicemail
• 753302: oxfcucp01.miamioh.edu

For internal use

• Fulfillment (NetSup)