Canvas / Open a closed course for a student

Objective

• To provide instruction on extending access to a course to allow a student to submit assignments or take exams after the course closes at the end of the term

User

• Canvas Instructor

Environment

• 10185: Canvas

Cause

• Canvas course sites automatically close at the end of each term due to course and section dates. Students cannot submit assignments or take exams to resolve incomplete grades in closed courses

Resolution

1. To avoid opening the course for all students after the term, Miami Online will create an "incomplete" section within the course for only the instructor and the student(s) with the incomplete. Once created, users will access the course as usual. Please follow these steps:
   • Submit a Canvas Solutions Request for the course to be reopened by a Canvas Admin in Miami Online
     • OR call IT Help at 1-513-529-7900 to submit a ticket to Miami Online and request that the course be reopened by a Canvas Admin
   • Please provide:
     • Course Name
     • Section
     • Term
     • Name(s) of the student(s) requiring an extension
     • Last date users should have access to the course, including any time needed for grading. (Please refer to the University Policy Library for deadlines for removal of incomplete grades):
       • University Grades and Scholarship Policy for Undergraduate Students
       • University Grades and Scholarship Policy for Graduate Students
2. Once your request is completed, a Canvas Admin will update you, and the course will reappear on your Canvas Dashboard:
   • Add additional due dates and/or availability dates for the student(s), and if needed, allow extra attempts on assignment submissions and/or quizzes:
     • Adjust allowed assignment attempts
     • Give extra quiz attempts
3. Once the work has been submitted and graded in Canvas, you will enter grade corrections in the Photo Roster

Notes

• Miami Online offers Canvas training
  • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty
  • Resources for using technology, guides, and best practices can be found on the Miami Online website
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide