Resolve student incomplete grade / Canvas

Problem

• How do I allow a student to submit assignments or take quizzes to resolve an incomplete grade in a closed Canvas course?

Resolution

• To avoid opening the course for all students after the term, Miami Online will create an "incomplete" section within the course for only the instructor and the student(s) with the incomplete. Once created, users will access the course as usual. Follow these steps:
  1. Submit a Canvas Solutions Request for the course to be reopened by a Canvas Admin in Miami Online
     • OR call IT Help at 1-513-529-7900 to submit a ticket to Miami Online and request that the course be reopened by a Canvas Admin
  2. Please provide:
     • Course Name
     • Section
     • Term
     • Name(s) of the student(s) requiring an extension
     • Last date users should have access to the course, including any time needed for grading. (Please refer to the University Policy Library for deadlines for removal of incomplete grades):
       • University Grades and Scholarship Policy for Undergraduate Students
       • University Grades and Scholarship Policy for Graduate Students
• Once your request is completed, a Canvas Admin will update you, and the course will reappear on your Canvas Dashboard:
  • Refer to the Canvas Guides to add additional due dates and/or availability dates for the student(s), and if needed, allow extra attempts on assignment submissions and/or quizzes:
    • Canvas Guide: Adjust allowed assignment attempts
    • Canvas Guide: Give extra quiz attempts
• Once the work has been submitted and graded in Canvas, follow the steps in the KB article: Photo Roster / Enter grade corrections

Notes

• Miami Online offers Canvas support
  • Office hours are offered throughout each term. Look for an announcement in Canvas
  • Resources for using technology, guides, and best practices can be found on the Miami Online site
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide

User

• Canvas Instructor

System

• 10185: Canvas