(template) USER Instructions

Problem

• How do I [Action] in [Service/App/Asset name]?

Scope

• (Briefly describe what the user can expect from using the product or service)

Resolution 

1. (Provide reproducible, step-by-step instructions)
2.  

Notes (optional — delete if not needed)

• (List possible issues and what the user should do if one occurs)
• For technical issues, contact the <vendor> at 000-000-0000 for assistance
• Follow this link to the <vendor> support site for technical and end-user information

User

• Miami University (student/ staffer/ faculty/ office)

System

• (Asset number): (Name of product, service, or technology as given in asset)

For internal use (optional — delete if not needed)

• Resolution (Support Group)