Wireless Network / Remove or forget a wireless network on an iOS device

Objective

• To provide instruction on removing a wireless network from the list of networks on an iPhone or iPad

Environment

• 10139: Wi-Fi Network
• Personal Device
  • iOS: iPhone or iPad

Cause

• If you experience an issue when connecting to a wireless network on an iOS device, try forgetting the wireless network. This enables the computer to reset settings — usernames, passwords, or configurations — allowing the device to reconnect to the network 
• If you are experiencing an issue with connecting to a wireless network on an iPhone or iPad, you may try forgetting the wireless network. This enables the device to reset settings — usernames, passwords, or configurations — allowing the device to reconnect to the network 

Resolution 

1. Open the Settings app
2. Tap Wi-Fi
3. Tap the info button next to the network that you want to remove — the button looks like a lowercase i
4. Tap Forget This Network
5. When prompted, tap Forget to confirm the action

Notes

• If these instructions are being used to forget and re-add the MU-Wireless network, follow these KB instructions to connect an iOS device to MU-Wireless
• If you can see the wireless networks, but are still unable to connect to the Miami network, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat. Provide the following information: 
  • Location
  • Media Access Control address (MAC) for your device(s)
  • Contact information