Procedure: KM / Retire a Knowledge article to archive

Objective

• To provide instruction for retiring outdated, obsolete, or invalid Knowledge articles to archive
• To provide instruction for compliance with the Knowledge Management Best Practice: Retire obsolete Knowledge articles to archive

User

• Service Owner/Group Manager
• Subject-matter Expert (SME)
• Knowledge Management Process Owner

Environment

• 348532: Knowledge Base (KB)
• 56345: Knowledge Management (KM 2.0)

Procedure 

1. Log in to the KB to review your article 
2. If the content is no longer relevant, scroll to the review box at the end of the article
   1. Click No to answer the question, Was this helpful?
   2. Enter the following text in the Comments box: Article moved to archive. Currency review determined that content is outdated, obsolete, or invalid. 
   3. Click Submit
3. Click the Edit Article button
4. Click the Settings tab
5. On the Settings page, change article Status to Archived
   • If your TDX permissions do not allow you to archive your article, simply follow these instructions through Step 2. Your friendly neighborhood KBManager will take care of the rest
6. Click Save, and then exit 

Note

• If you receive a report of incomplete and unpublished articles that exist in the KB, this KB procedure will tell you how to process unpublished or abandoned Knowledge articles