Connection issues on a University computer and phone / Wired Network

Problem

• I need to troubleshoot connection issues for a University-owned computer connected to the wired network
• I need to troubleshoot connection issues for a University-owned computer connected to the wired network through a desk phone
• I need to troubleshoot connection issues for an established wired connection that seems to be inactive

Resolution

1. Restart your computer
2. If you are using a Cisco phone with the computer, make sure the phone is securely plugged into the D-1 data wall jack
   • Make sure the Ethernet cable is securely plugged into the switch port on the back of the phone
3. If you are not using a Cisco phone with the computer, make sure the Ethernet cable is securely plugged into the D-1 jack. Follow the network cable (usually blue) from the back of the computer to the network jack on the wall to make sure it is connected
   • Make sure the Ethernet cable is securely plugged into the back of the computer
4. Restart the computer
   • On a macOS computer, select the Apple menu and select Restart
   • On a Windows computer, select the Windows button, click the arrow next to Shut Down, and select Restart

User

• Miami University Staff, Faculty

System

• 9583: Access Network
  • Wired Network
  • Miami Network
• University-owned Computer 
  • macOS
  • Windows