Wired Network / Connection issues on a University computer and phone

Objective

• To provide instruction on troubleshooting connection issues:
  • For a University-owned computer connected to the wired network
  • For a University-owned computer connected to the wired network through a desk phone
  • When an established wired connection seems to be inactive

Environment

• 9583: Access Network
  • Wired Network
  • Miami Network
• University-owned Computer 
  • macOS
  • Windows

Resolution

1. Restart your computer
2. If you are using a Cisco phone with the computer, make sure the phone is securely plugged into the D-1 data wall jack
   • Make sure the Ethernet cable is securely plugged into the switch port on the back of the phone
3. If you are not using a Cisco phone with the computer, make sure the Ethernet cable is securely plugged into the D-1 jack. Follow the network cable (usually blue) from the back of the computer to the network jack on the wall to make sure it is connected
   • Make sure the Ethernet cable is securely plugged into the back of the computer
4. Restart the computer
   • On a macOS computer, select the Apple menu and select Restart
   • On a Windows computer, select the Windows button, click the arrow next to Shut Down, and select Restart
5. If this does not resolve the issue, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to submit a request for assistance 
6. Provide the following information:
   • A description of the issue you're experiencing
   • Verification that you have tried the troubleshooting steps given above
   • Location of your University computer, including building name and room number
   • Data jack ID number
   • Your contact information