Jacks / Assistance needed with a network jack

Objective

• To obtain assistance with a network jack when:
  • You have problems with packet loss on a device
  • You need to test the function of a data or network jack or network port
  • A credit card machine cannot connect to the Internet to complete transactions

Environment

• 9583: Access Network
• 10679: Communications Jacks and Cabling 
  • Data Jack
• Miami Network
• Wired Network

Resolution

1. Try rebooting the device
2. Follow these KB instructions to run a connection speed test 
3. Make a screen-capture of the results
4. If the issue persists, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to request assistance
5. Provide the following information:
   • Detailed description of the issue you're experiencing
   • Location of the jack, including building name and room number
   • Network jack ID
   • MAC address(es) of the affected device(s)
   • Screen-capture of the speed test results you received for the affected device(s)