Canvas / Unable to upload a document

Problem

• Why am I unable to upload a document to Canvas?
• Why can't I add a file to my Canvas course?

Resolution

Canvas File Quotas

• Canvas has a maximum upload limit of 500 MB for media files. This limit cannot be increased
  • Learn more about different user and group quotas in the Canvas Guide 
• Miami Canvas courses have a storage quota of 1 GB (twice the default Canvas course limit). This limit cannot be increased. If you are trying to add files to a course as an instructor and the storage quota has been met, you will need to either delete unused files and/or use another method to share content, such as uploading files to Google Drive and sharing the link in the course

Restricted Assignment Submission Type

• If an instructor has restricted the file type that a student may submit to an assignment, the accepted file type will be listed in the assignment details, e.g., doc, docx, pdf, etc. Students must submit one of the accepted file types:
  • How do I upload a file as an assignment submission in Canvas?
• Your assignment may not be open for submissions. If you are unable to access submission options, review the unable to access or submit assignment KB article

Browser or Connection Issues

• If you get a timeout or connection error, verify your internet connection and follow the steps in the KB article to clear cookies, cache, and history in your browser

Notes

• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Instructor Guide
  • Browse the Canvas Student Guide
  • Browse the Canvas App iOS Guide
  • Browse the Canvas App Android Guide

System

• 10185: Canvas
• 10139: Wi-Fi Network