Identify and resolve errors / IAM
Body
Problem
- I need to identify and resolve errors related to Identity and Access Management (IAM) and RapidIdentity
Errors + Resolutions
Error
| Error |
Accounts not created for new employee with existing family account |
| Affected User / Client Office / Action |
New Miami employee that also holds a Student Information for Families account with the same personal email address |
| Cause |
When Miami's identity system attempts to create the identity, it fails as similar information was found on the existing Student Information for Families account |
| Applied Resolution |
Contact IT Help to report the issue. Miami IAM staff will correct the record |
| Associated Procedure |
Procedure: RapidIdentity / Resolve family account unable to request self service password reset |
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|
Error
| Error |
A user has multiple UniqueIDs |
| Affected User |
Miami user who experiences this |
| Cause |
There are a few potential causes for this issue:
- The user has requested a UniqueID change and the old account has not yet been removed
- The user was previously affiliated with the University, and they were either hired or enrolled, their data was not matched with their existing account
- A courtesy account was requested for a user who has had a previous affiliation with the University
- A courtesy account was requested for a user in advance of their hire date, and the identity system did not match due to data mismatches
|
| Applied Resolution |
Contact IT Help to report the issue. Miami IAM staff will correct the record(s) |
| Associated Procedure |
Procedure: RapidIdentity / Disable duplicate RI entry and update Workday or Banner with UniqueID |
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|
Error
| Error |
A former student has re-enrolled at Miami, but their student account has not been created |
| Affected User |
Miami student who was enrolled before March 2024 and has now re-enrolled |
| Cause |
A record for the student exists in Miami's identity system for this student, but the identity system was unable to merge the new information into the student's identity |
| Applied Resolution |
Contact IT Help to report the issue. Miami IAM staff will correct the record |
| Associated Procedure |
Procedure: RapidIdentity / Disable duplicate RI entry and update Workday or Banner with UniqueID |
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Error
| Error |
Newly requested auto-populated Active Directory groups are not being created as expected |
| Affected Groups |
Auto-populated groups created after March 2024 |
| Cause |
When Miami moved to its new IAM solution, the implementation of auto-populated groups only took into account existing auto-populated groups. Work is ongoing to update this process to correctly create new auto-populated groups |
| Workaround |
Contact IT Help to report the issue. Miami IAM staff will manually create the group if needed. New requests are already being handled |
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Error
| Error |
A new employee receives two account claim emails with different UniqueIDs |
| Affected User |
Miami employee who experiences this issue |
| Cause |
Multiple records for the new employee exist in source systems (Workday and Banner) with differing information |
| Applied Resolution |
Contact Human Resources to report this issue. Human Resources will correct the duplicated information and then work with IAM staff to disable the duplicate account |
| Associated Procedure |
Report the issue: Workday Support |
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User
- Miami University Community
System
Details
Details
Article ID:
168646
Created
Thu 9/11/25 3:14 PM
Modified
Tue 5/19/26 8:54 AM