Banner 9 / Error Record: Self Service

Banner user receives this message when attempting to log in to Banner 9 Employee Self Service

or

Banner user receives this message when attempting to access pay check, payroll information, W-2 form, tax information, or leave report

You are a Banner user with an Oracle account and you have an expired or locked Oracle password

or

You are a Banner leave approver who needs an Oracle account and GOBEACC record and you have an expired or locked Oracle password

The user may not be aware they have an Oracle account but it exists. Changing the password should resolve this issue. This password is only used with Oracle, and you should follow good password practices. It should not be made the same as any other password, including the users MUNet password.

In BannerWeb (Banner 8 Self Service), some of the vendor functionality requires the presence of an Oracle account, but since the Oracle account was never actually logged into, it did not matter if it was expired or locked - the account just had to exist. When the vendor delivered Banner 9 Self Service, there was still the need for the presence of an Oracle account for some functionality, but in this instance, it matters whether or not the Oracle account is expired or locked. Resetting your Oracle password fixes that expired/locked status.

1. Follow this link to change your PROD Oracle password
2. If the password utility states that "you have no Instances at this moment", does not provide PROD in the drop-down menu, or the Self Service application still gives the log on error after reset, contact ITHelp by phone at 513-529-7900 or by initiating a live chat session at MiamiOH.edu/ITChat to submit an incident ticket