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Services A-Z (217)

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A

Access Filelocker

Miami faculty, staff, and students can use Filelocker to conveniently and securely share files with other people both on and off campus.

Access Firefly Account

The Firefly online application brings digital, text-based content and literacy tools to anyone who requires or desires assistance with literacy skills. It's available anytime and anywhere an Internet connection exists, and from any computer running a Windows or Macintosh operating system.

Access MInE

The Miami Information Environment (MInE) provides web access to University Reports.

Access MyFiles/NetDisk

Network file storage is available to faculty, staff and students on MyFiles servers. Faculty and staff also have access to departmental file storage.

Access WebEx

WebEx is a cloud-based collaboration system provided by Cisco Systems that provides a way for people to work together in different buildings, in another city, or across the world.

Accessibility: Client/Vendor Engagement, Procurement Request, or Current Application Review

When you are reviewing potential vendors to decide what to purchase, ready to purchase, renew a contract, or make significant changes to any end-user facing technology assessing the accessibility of that technology is required. This form puts you in contact with the accessible technology team. The earlier you bring them in to review your plans, the smoother the process may be when procuring.

Accessibility: Document/Website Review or Training

This form is for requesting a document or website to be reviewed or request training.

Accessible Technologies Overview

Service provides support for reading, writing and studying.

Add a new Knowledge article to the Knowledge Base

This form allows University faculty, administrators, and staff to add new Knowledge Articles to the Knowledge Base

Add a New or Modify an Existing VoIP Phone

Faculty and staff may use this form to request a new VoIP phone, or to request modifications to an existing VoIP phone

Add me to an outage

Use this form to be notified when an outage has been resolved and service is restored.

Add or Remove an Active Directory Printer

Technical Support Representatives (TSRs) may use this form to add or remove an Active Directory (AD) networked printer. This form also allows you to request the creation of a Banner print queue.

Add or Remove Banner Print Queue

Technical Support Representatives (TSRs) may use this form to request the additions and deletions of Banner print queues.

Add or Remove DNS Aliases

Technical Support Representatives (TSRs) may use this form to request adding or remove a DNS Alias.

Add or Remove Static IP Addresses

Technical Support Representatives (TSRs) may use this form to request adding or remove a Static IP Addresses.

Alternative Text Production Overview

Services provides textbooks to students in alternative formats such PDF, Word, KESI.

Android: Canvas Mobile App

Faculty, staff, and students may download the Canvas Mobile App for Android

Apple Store Vouchers for iOS Apps

Departmental facilitators may purchase Apple iOS vouchers in $10 or $100 increments to allow for the purchasing of Apps from the Apple Store for installation on University-owned mobile devices.

Arrange a Video Conference

Members of the Miami community (faculty, staff, and students) may request the arrangement of a video conference and the reservation of facilities using this form.

C

Calendaring Overview

Provides collaborative calendaring for the Miami University community.

Call Center Overview

IT Services enables departments to provide call center capability for their customers.

Campus Partnerships: Purchase and/or Deploy a University-Owned Computer

University employees of departments that contract with Campus Partnerships for desktop support can use this form to request the purchase, deployment, or redeployment of a university-owned device.

CEC Website Content Updating

Making updates to web pages published in Cascade or other places.

Change Password

Faculty, staff, and students may change their MUnet password by using the password change tool.

Classroom Technologies Overview

Service provides support of the teaching and learning experience through the provision and support of a standard package of classroom technologies

Classroom: Request Changes to the Technology in a Classroom or Conference Room

Faculty and staff may use this form to request changes to the technology in a classroom or conference room (e.g. install or upgrade projectors, add or upgrade document cameras, and request new features).

Classroom: Request Training on Classroom Technologies

Faculty may use this form to request training on the technologies found within classrooms.

ComDoc: Ordering Supplies (Toner & Staples)

Order supplies for your ComDoc print device

Configure AppPortal applications and desktops for macOS

Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running from your computer or device. AppPortal technology provides access to Banner, MInE, and Kronos, as well as access to Windows applications for Mac users and CSE 148 students.

Configuring AppPortal Applications and Desktops for Android Devices

Miami's AppPortal Applications technology streams applications to your computer or device, making the application appear as if it is running from your computer or device. This technology relies on Microsoft's RemoteApp and Desktop Services. AppPortal technology provides access to Banner, MInE, & Kronos, as well as access to Windows applications for Mac users and CSE 148 students.

Configuring AppPortal Applications and Desktops for iOS

Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running on your computer. AppPortal provides access to Banner, MInE, and Kronos, as well as access to Windows applications for Mac users and CSE 148 students. You will first need to install the Microsoft Remote Desktop app on your iOS device in order to use it.

Connecting your Mac to Wireless

Before using MU-WIRELESS, you will need to configure your Mac to connect to the network.

Connecting your PC to Wireless

Before using MU-WIRELESS, you will need to configure your Windows device to connect to the network.

Create an Email Alias

Faculty and staff may log in to their directory entry and enter up to six email aliases that they wish to use.

Create or modify a Tivoli account

Create a new or modify an existing Tivoli account

D

Data Analytics Overview

Allows departments and divisions to make data-informed, proactive decisions using institutional data.

Departmental Printing Overview

Allows faculty and staff to make permanent and convenient paper documents and records useful to complete work assignments and create durable records for record retention purposes and information distribution.

Desk Phones Overview

Phone services that support a variety of phone technologies including hardware/software phones, faxes and call centers.

Digital Signage Overview

IT Services installs the equipment needed for departments to display digital signage.

Directory Assistance Overview

IT Staff have deep knowledge of university operations and can direct customers to other university service providers.

Document Storage Overview

Provides document storage offerings (e.g. M-drive, MUFiles, etc.) and commercial services like Google Drive. Web document storage allows users to store and collaborate on documents and other files over the Internet. Documents stored using these services will remain available if the client’s computer breaks, because the documents are “backed up” on the web document storage service.

Dragon Naturally Speaking for Windows/Mac

Faculty and staff may purchase this application at a discounted rate from the software store.

E

Electronic Conferencing Overview

Provides teleconferencing and video conferencing for the Miami University community.

Electronic Document Management Overview

IT Services provides the capability to scan, manage and securely store electronic documents.

Electronic/Digital Fax Processing Overview

Service that provides electronic/digital fax functionality.

Email Lists & Targeted Messaging Overview

An electronic mail list is a tool that distributes a single electronic mail message to multiple recipients, whose email addresses are maintained in one central list.

Email Overview

Reliable and secure email service provided through Google's Gmail App.

Emergency Communication Overview

Emergency notification services to the university community via cell phone, text messages, and email. The system, "Miami Emergency Text Messaging System," will be available to Miami University students, faculty, and staff on all Ohio campuses.

ERP Management Overview

IT Services provides application/database hosting, maintenance, and data integration for Miami University’s Enterprise Resource Planning Tool (currently Banner/Ellucian).

Evaluate a Course

Allows students to provide impressions of learning gained and faculty teaching near the end of a course.

F

Filemaker Pro for Windows/Mac

Faculty and staff may purchase this application at a discounted rate from the Miami software store.

Find a Course

Course List

G

Get Chrome Extension for Miami Directory Lookup

The Chrome Extension for Miami Directory lookup provides an easy way to access Miami's online directory from a Chrome browser window.

Get Cisco AnyConnect VPN for iOS

Miami's VPN service on iOS devices uses the free Cisco AnyConnect app, which can be downloaded from the iTunes Store.

Get Cisco AnyConnect VPN for Linux

Miami students, faculty, and staff can use this application on Linux to access internal Miami resources securely from off-campus or to connect to protected IT systems, such as Native Banner.

Get Cisco AnyConnect VPN for macOS

Students, faculty, and staff use the Miami VPN service for macOS to access internal Miami resources securely from off-campus or to connect to protected IT systems, such as Native Banner

Get Cisco AnyConnect VPN for Windows

Miami students, faculty, and staff can use this application for Windows to access internal Miami resources securely from off-campus or to connect to protected IT systems, such as Native Banner.

Get Help

Need additional help or to request something you cannot find in the service catalog? Use this form to submit a ticket and someone will address it.

Get Miami Notebook Apple Computer

The Miami Notebook program combines the laptop computer you want with the service and support you need. Miami selects and pre-configures a selection of Apple laptops to meet your academic and lifestyle needs for up to four years.

Get Office Pro Plus for Android

Faculty, staff, and students may use this service to receive free downloads of Office Pro Plus for Android devices.

Get Office Pro Plus for iPad or iOS

Faculty, staff, and students may use this service to receive free Office Pro downloads for iOS devices including iPhones and iPads.

Get Office Pro Plus for Mac or PC

Faculty, staff, and students may use this service to receive free Office Pro Plus downloads for Windows and Macintosh computers.

Get uPrint Utility for Mac OS

Allows faculty, staff, and students to print to Pay4Print printers located around campus directly from their own computer.

Get uPrint Utility for Windows

Allows faculty, staff, and students to print to Pay4Print printers located around campus directly from your own computer.

Get your Miami Notebook Dell computer

The Miami Notebook program combines the laptop computer you want with the service and support you need. Miami selects and pre-configures a selection of Dell laptops to meet your academic and lifestyle needs for up to four years.

H

Hardware Repair Overview

The MiTech Repair Center provides walk-in hardware repair for personally-owned computers as well as dispatch services for university-owned hardware repair.

High Performance Computing Overview

High Performance Computing Cluster which supports academic research.

Hosting: (Web/Application/Data/Server) Overview

IT Services provides web, application, data, and server hosting including data integration services for commercial, open-source and, in-house developed solutions for the Miami University community.

HR Processing Overview

Human resource administration functions including hiring and managing employee records. Used by Miami staff and job applicants.

I

Identity and Access Management Overview

Provide Miami University community secure accounts for identity and access to University computer resources.

Install "R" on University Computers for Mac OS

Faculty and staff may install "R" on their Mac OS work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Install "R" on University Computers for Windows

Faculty and staff may install "R" using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by the University.

Install Adobe Acrobat Pro for Mac OS

Adobe Acrobat is a family of application software and Web services developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format (PDF). The family comprises Acrobat Reader (formerly Adobe Reader), Acrobat (formerly Acrobat Exchange) and Acrobat.com.

Install Adobe Acrobat Pro for Windows

Adobe Acrobat is a family of application software and Web services developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format (PDF). The family comprises Acrobat Reader (formerly Adobe Reader), Acrobat (formerly Acrobat Exchange) and Acrobat.com.

Install Amos Home Use on Windows

IBM SPSS Amos is available for use on personally owned computers, funded in part by tech fees.

Install and Configure Chat for MacOS

Miami Chat is an on-campus instant messaging service that can be used by anyone with a Miami UniqueID. The chief purpose for the service is for faculty/staff internal department communication, but anyone with a Miami UniqueID can use the service.

Install and Configure Chat Using Pidgin for Windows

Miami Chat is an on-campus instant messaging service that can be used by anyone with a Miami UniqueID. The chief purpose for the service is for faculty/staff internal department communication, but anyone with a Miami UniqueID can use the service.

Install Kurzweil on macOS

Kurzweil 3000 is an assistive technology, text to speech, learning tool that supports the concept of Universal Design for Learning with a suite of powerful reading, writing, test-taking, and study skill tools that makes curriculum accessible to all students.

Install Kurzweil on Windows

Kurzweil 3000 is an assistive technology, text to speech, learning tool that supports the concept of Universal Design for Learning with a suite of powerful reading, writing, test-taking, and study skill tools that makes curriculum accessible to all students.

Install Labview on University Computers for Windows

Faculty and staff may install Labview using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Install macOS Map Drive Utility

Allows students, faculty, and staff to automatically connect to network drives at Miami on your computer.

Install Maple on University Computers for Windows

Faculty and staff may install Maple using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Install Mathematica on Linux

Mathematica is a state of the art, technical computing environment, used by millions to design, code and document technical ideas and innovations.

Install Mathematica on macOS

Mathematic is the state of the art, technical computing environment, used by millions to design, code and document technical ideas and innovations.

Install Mathematica on Windows

Mathematica is a state of the art, technical computing environment, used by millions to design, code and document technical ideas and innovations.

Install Matlab for Windows

Matlab is designed to analyze data, develop algorithms, and create models.

Install Matlab on Linux

Matlab is designed to analyze data, develop algorithms, and create models.

Install MatLab on macOS

Matlab is designed to analyze data, develop algorithms, and create models.

Install MatLab on University Computers for Mac OS

Faculty and staff may install MatLab on their work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Install MatLab on University Computers for Windows

Faculty and staff may install MatLab using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Install Microsoft Office on University Computers for Mac OS

Faculty and staff may install Microsoft Office on their Mac OS work computer (owned by Miami University) in compliance with licensing arrangements negotiated by the University.

Install Microsoft Office on University-Owned Windows Computers

Faculty and staff may install Microsoft Office using Software Center on their University-owned Windows computer in compliance with licensing arrangements negotiated by the University.

Install Minitab on University Computers for Windows

Faculty and staff may install Minitab using Software Center on their Windows work computer (owned by Miami University) due to licensing arrangements negotiated by Miami University.

Install SAS 9.3 License Renewal on Windows

Each academic year, Miami receives either a new version of SAS or license files to renew existing installations on your personally-owned computer (not owned by the university.)

Install SAS 9.4 License Renewal on Windows

Each academic year, Miami receives either a new version of SAS or license files to renew existing installations on your personally-owned computer (not owned by the university.)

Install SAS JMP 12 on Mac

Install SAS JMP 12 on Windows

Install SAS JMP 12.1 License Renewal for macOS

Each academic year, Miami receives either a new version of SAS or license files to renew existing installations on your personally-owned computer (not owned by the university.)

Install SAS JMP 13 on macOS

JMP statistical discovery software from SAS is the tool of choice for scientists, engineers and other data explorers

Install SAS JMP 13 on Windows

JMP statistical discovery software from SAS is the tool of choice for scientists, engineers and other data explorers

Install SAS on Windows

Students may purchase SAS at a discounted rate from the software store.

Install SAS/JMP on University Computers for Mac OS

Faculty and staff may install SAS/JMP on their Mac OS work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Install SAS/JMP on University Computers for Windows

Faculty and staff may install SAS/JMP using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by the University.

Install SPSS Statistics 25 Home Use on macOS

IBM SPSS Statistics is a comprehensive, easy-to-use set of predictived analytic tools for business users, analysts, and statistical programmers

Install SPSS Statistics 25 Home Use on Windows

IBM SPSS Statistics is a comprehensive, easy-to-use set of predictived analytic tools for business users, analysts, and statistical programmers. Through a site licensed contract, students, faculty and staff may use IBM SPSS on their home computers.

Install Windows Map Drive Utility

Allows students, faculty, and staff to automatically connect to network drives at Miami.

Institutional End User Computing Overview

Support of University-owned computing devices.

Institutional Software Sales Overview

Allows faculty and staff to purchase software at educational prices using departmental Banner charges. Allows faculty, staff, and students to download site-licensed software and to be aware of software site licenses so they do not purchase software elsewhere.

iOS: Canvas Mobile App

Faculty, staff, and students may download the Canvas Mobile App for iOS.

IT Security Overview

IT Services provides data and network risk, security, and compliance resources to the Miami University community.

IT Service Management Overview

IT Service Management (ITSM) is the capability responsible for providing and supporting the information technology services used throughout the University.

L

Laptops and Peripherals Available for use at the University Libraries

The University Libraries currently check out laptop computers from King Library and in the BEST Library. Visit the Library website for more checkout information.

Laundry Issues

The CSC ServiceWorks service app is a quick and simple method of reporting service issues to ASI Campus Laundry Solutions. Available through Google Play or the iTunes store, the app allows the user to simply scan the license plate on the machine needing repair. All of the information required to place a service request will populate automatically, including the exact location of the machine.

Learning Management Overview

Service provides a set of tools used to supplement teaching of a course or provide a single online-course experience.

Lookup UniqueID

If you have forgotten your UniqueID, you can look it up by using your Banner (+) number or Social Security number.

M

MacOS: Read&Write

Faculty, staff, and students may download Read&Write (R&W) for free through Miami's site license.

Manage Directory Groups and Distribution Lists

IT Staff use the Directory Accounts Manager tool for the creation and management of Active Directory and Google Groups.

Microsoft Development Software

A variety of Microsoft software is available for free download to students taking classes in specific departments. Students taking any STEM (Science, Technology, Engineering or Math) get some basic Microsoft software while students in Computer Science, MIS, IMS, Engineering get access to most all Microsoft Development Software.

Mobile Phones Overview

Service provides resale of Sprint and Verizon mobile phone service directly to individuals or to departments.

MOM: Ordering Supplies (Toner & Staples)

Order supplies for your MOM print device

MUFiles: Change Permissions

Faculty and staff may use this form to request changes to the permissions of files and folders in the MUFiles storage space. The approval of a manager, dean, or department chair (or someone of equivalent status) will be necessary before the request is completed.

O

OBIEE Access

OBIEE (Oracle Business Intelligence Enterprise Edition) provides access to University reports and dashboards.

Obtain a Departmental Pay4Print Card

Academic and administrative departments at Miami University's Ohio campuses can request departmental Pay4Print cards for staff and office use.

One Stop

The One Stop provides information and answers questions in the areas of scholarship, financial aid, registration, billing, payment, and student records.

Oracle Password: Changing Your Oracle Password

The Oracle Password Utility provides an easy method for changing your Oracle password by logging in with your MUnet password (used for myMiami, email, and most other Miami resources.)

P

Pay4Print Overview

Pay4Print allows students and faculty/staff to print at convenient locations through a cost-recovery program.

Payroll Overview

End to end processing of payroll for all faculty, staff and student employees.

Personal End User Computing Overview

Best effort software support of student and staff personally-owned computing devices.

Personal Software Sales Overview

Allows students, faculty and staff to download software at Miami-negotiated prices and to be aware of software site licenses so they do not purchase software elsewhere.

Point of Sale Overview

The point of sale service provides the mechanism by which paying customers are presented with a price for the selected products and associated taxes and discounts and then authorizes payment for them.

Print Center Overview

Please visit MiamiOH.edu/Printing for more information regarding printing options on campus

Purchase Microsoft Office 2016 for Mac

Faculty and staff can purchase Work-At-Home software for installation on your personal computer, not owned by the university, at deeply discounted prices.

Purchase Microsoft Office 2016 for Windows

Faculty and staff can purchase Work-At-Home software for installation on your personal computer, not owned by the university, at deeply discounted prices.

Purchase Software or Obtain a Quote (New)

Faculty and staff may use this form to purchase software or obtain a quote.

Purchase Windows 7

Faculty and staff can purchase Work-At-Home software for installation on their personal computer, not owned by the university, at deeply discounted prices.

Purchase Windows 8

Faculty, and staff can purchase Work-At-Home software for installation on your personal computer, not owned by the university, at deeply discounted prices.

Purchasing a TurningPoint Clicker or ResponseWare License

To purchase a clicker handheld device, visit the Miami University Bookstore or visit vendor hosted Turning Technologies Student Store.

R

Register device without a web browser

Students, staff, and faculty may use this service to register a device without a web browser so that it may use the wireless network

Register for courses with TRAIN

Miami provides a large variety of instructor-led professional development and departmental training opportunities. Registration for many of those opportunities is managed through the TRAIN system.

Reporting Tool Overview

Miami University uses ​Hyperion Production Reporting. Once you have completed the initial training, an IT Services Data Support Specialist provides one-on-one assistance for the tool.

Request a Canvas Site

Canvas course sites are created automatically for ALL courses listed in Banner once the course schedule is published in Banner. Faculty and staff may use this form to request the creation of a Canvas course site for purposes such as course development, sharing information, employee training or committee collaboration.

Request a Firewall Rule

IT Staff may use this form to initiate a firewall rule request.

Request a Generic Firewall Change

Initiate a generic firewall change request (used to catch everything that is not a rule request)

Request a High Performance Computing (HPC) Cluster Account

Provides High Performance Computing resources for faculty, staff, and students. Staff and students however, need to be sponsored by a faculty member in order to be given an account on the cluster.

Request a MeetMe Conference Call

MeetMe provides bridge conferencing which allows you to hold a conference call with up to 20 attendees.

Request a New Employee Checklist

This internal checklist covers details pertaining to integrating new members to IT Services.

Request a New WordPress Blog

Students, faculty, and staff may use this form to request WordPress Blog sites.

Request a Pay4Print Refund

Faculty, staff and students may initiate Requests for Pay4Print and Value Transfer Station (VTS) refunds using this form.

Request a RSA SecurID change

Initiate a RSA SecurID change

Request a Value Transfer Station (VTS) Refund

Faculty, staff, and students may use this form to initiate Value Transfer Station (VTS) refund requests.

Request a VPN Concentrator Change

IT staff may use this form to Initiate a VPN concentrator change request

Request Access to #muoutages

For requesting access to the muoutages Slack Channel.

Request an IP/VLAN Change

Initiate an IP/VLAN change (this encompasses both firewalled and non-firewalled addresses)

Request an IPS Change

Initiate an IPS change request

Request Analog Phone Service Disconnection

This is to disconnect any analog line; for example a fax line, card reader, or cordless phone. Submitting this request disconnects service and stops the monthly service charge.

Request Bomgar Remote Support Account Changes

IT Staff may use this form to request Bomgar remote support accounts.

Request Communication Jacks and Cabling

New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.

Request Computer Recycling

Use this form to request the removal of institutionally-owned computers and peripherals from on-campus locations. This service is available on all campuses (excluding Luxembourg).

Request Confluence Wiki Account

Request a new Confluence Wiki Account, change permissions, disable an existing account.

Request Courtesy Account

Courtesy accounts, also known as hosted accounts, are created to provide technology resources for qualified non-Miami University individuals. A Miami University faculty or staff member may request courtesy accounts on behalf of an individual who is not currently affiliated with the university. The request form must be submitted by a Dean or Department Chair.

Request Data Jack Activation

Faculty and staff may use this to request the activation of an existing wired data jack for network service.

Request for Banner Imaging Access (BDMS)

This form is to be used by authorized requestors to request access to Banner Imaging.

Request for Banner Security

This form is to be used by authorized individuals from administrative offices to grant security access to Banner.

Request for Banner Workflow Access

This request is intended to be made by staff, faculty, managers, and IT staff to gain access to the Banner Workflow product. Requests from unauthorized users will not be processed.

Request for Software Packaging

Use this request form to request the packaging of software so that it can be delivered to classroom computers, included on the base image included on each department computer, or made available via Casper or the SCCM Application Manager. This form should only be used by technical support staff.

Request Local Travel (not overnight) for an Individual

Information Technology Services internal request to make local travel requests for an individual. Overnight travel should be completed on the Overnight Request Form.

Request Meeting

Information Technology Services internal process to create a meeting. You may specify preferred location and room set-up. Audio/visual (projector, conference phone, computer, flip chart, markers, pens, etc.) and/or Computer & Internet access.

Request New Analog Phone Service

An analog line is one that does not support a VoiP phone, for example; a fax line or a credit card machine.

Request New Community Site

Use this form to request a new community within the University Portal (myMiami).

Request One Time Funding

Information Technology Services internal mechanism for requesting one time funding for unforeseen circumstances where additional funding is needed beyond original budget allocations. One-time without continuing costs.

Request or Return Physical Door Key

Information Technology Services internal process to request, return or transfer keys.
(Please note---keys cannot be obtained for student employees).

Request Other Administrative Support

Information Technology Services internal process for requesting administrative assistance for event planning, scribing, data entry, etc.
It should not include support specifically identified in existing request request models, such as travel or new employee checklists.
Otherwise, in general you can expect your request to be completed within 1-3 business days

Request Overnight Travel for an Individual

Information Technology Services internal request to make overnight travel requests for an individual. Overnight individual travel.

Request Purchase (Central Review)

Information Technology Services internal process for requesting purchases which require central review.
** Please request manager approval prior to submitting your request.

Request Purchase (No-Review)

Information Technlogy Services internal process for requesting purchases which do not require central review.
Task will be completed within 1-3 business days.
** Please request manager approval prior to submitting your request.

Request Reimbursement

Information Technology Services internal process for requesting reimbursement for out-of-pocket travel expenses or purchases made on behalf of the university.

Request Sponsored Student Qualtrics Account

This request will allow you to provide a student with a sponsored Qualtrics account for creating and editing surveys. Before submitting this request, please have the student log into Qualtrics at http://miamioh.qualtrics.com/ to create their account.

Request swipe access

IT Services internal request form to request and remove MU ID card access to controlled IT spaces for staff, students and vendors.

Request Technology Purchasing Advice

Use this form to obtain advice regarding the purchase of hardware, peripherals and other technologies.

Software for University-owned and personally owned computers may be acquired through the software store or and other Miami and Miami-affiliated websites. If you are looking to purchase a piece of software, please visit https://www.miamioh.edu/software and request it through the software store if you don't see it listed.

Request the Creation and Posting of a New Position

Information Technology Services internal form to create and post a new postion

Request the deletion of a LISTSERV list

If you are the owner of a LISTSERV, you can request deletion of the list through the Web.

Request the Installation of Software on a Classroom Computer

Use this form to request the installation of software on a classroom computer

Request to Add Kronos Services to a VoIP Phone

Managers may use this form to request the setup of Kronos VoIP services on a wall or desk phone so that students and staff can clock in and clock out and record time worked in the Kronos Workforce system.

Request to Change the Name Displayed on Phone or Index Code Charged

You may use this form to request a change to the displayed name on a telephone or to request a change to the billing information tied to a phone line.

Request to Create or Change Entity Email Account

Entity email accounts do not correspond directly to individuals. They are created for a group of people, such as a department or student organization.

Request to Create or Modify an Alias for a Miami University Website

Departments, divisions, and student organizations may use this form to request the creation of web aliases (i.e. miamioh.edu/asg) or the modification of existing web aliases.

Request to Fill a Vacancy

Information Technology Services internal form to submit a request to fill a vacancy within IT Services.

Request to Hire a Candidate

Information Technology Services internal process to allow hiring managers to submit all of the necessary paperwork & information to hire a candidate.

Request to Move Analog Phone Service

Request an analog line be moved from one jack location to another jack location. Analog examples would be fax lines, card readers, cordless phones. Unlike VoIP phones, the number is programmed into the jack as opposed to the phones, in most cases the line cord is plugged into the T1 port of the jack.

Request Travel and Expense Proxy User Additions and Removals

This request is intended to be made by the Accounts Payable office staff only. Requests from unauthorized users will not be processed.

Request Travel for a Group

Information Technology Services internal travel request for groups of two or more traveling with the same itenerary.

Request VoIP Phone Disconnection

This is to request a VoIP line or phone be deactivated. Submitting this request disconnects service and stops the monthly service charge.

Request VoIP Voice Mail Changes

Faculty and staff may use this form to request the deletion of a voicemail account, the unlocking of a locked account, or the resetting of a voicemail passcode.

Reset Forgotten Password

If you have forgotten your password, you can reset it using one of the password reset options on the MUnet Password Utilities page.​​​​​​​

ResNet Turbo Overview

ResNet Turbo was allows students to use more bandwidth to view video, engage in live gaming and other high bandwidth applications.

Room and Event Scheduling Overview

Reserve an appropriate classroom or event space for ongoing or single events.

S

Security Camera Overview

IT Services installs video cameras and cabling infrastructure and manages storage of video data.

Staff Development Overview

Miami provides a variety of web-based training tools and in-person training free of charge to all faculty, staff and students on topics ranging from computer software packages to business and soft skills. Below you will find a list of the tools available to the Miami community and a brief description of what that tool offers.

Student Response Technology (Clickers) Overview

Student Response Technology (Clickers) are an interactive tool used to do frequent, in-class educational assessment such as polling and quiz-taking.

Survey Tools Overview

Allows for the creation of custom surveys using Qualtrics.

T

Take Atomic Learning Classes

Atomic Learning is an online technology training and professional development tool for educators. Miami's license allows all faculty, staff, and students to access nearly 50,000 step-by-step tutorials on common software such as Microsoft Office, Adobe CS6, and workshops and technology integration projects on emerging topics such as plagiarism and online courses.

Take Skillport Classes

Skillport is an online technology training and professional development tool. Miami's license allows all faculty, staff, and students to access tutorials on common software such as Microsoft Office and workshops on technology integration projects such as plagiarism and online learning.

Television Overview

Miami University provides approximately 150 channels of entertainment, information, and educational programming through cable and Philo television service (IPTV)

Test LDAP Password

IT Staff and members of the Miami community that are testing applications may use the Test LDAP Password to access pre-production services.

Test Scoring Overview

IT Services provides an automated test scoring service for faculty.

Time and Attendance Overview

Service collects classified staff and student employees work hours (clock-in clock-out), leave time (vacation, sick leave) and unclassified and faculty leave time (vacation, sick leave).

Two-Factor Authentication Overview

When you use your Miami UniqueID and MUnet password to log in to certain Miami services or applications, you will be prompted to enter a six-digit single-use verification code. Unlike a PIN number for an ATM, the code changes with every login and can be used only one time.

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University Portal Overview

Branded as myMiami, this service provides a single location providing aggregated personalized information.

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VPN (Virtual Private Network) Overview

A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus.

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Windows: LabView for Students 32-bit

Students may download LabVIEW thru a site license program, supported in part by tech fee money.

Windows: LabView for Students 64-bit

Students may download LabVIEW thru a site license program, supported in part by tech fee money.

Windows: Purchase Articulate Studio

Faculty and instructional staff may purchase this application at a discounted rate from the software store. For installation on University-owned computers only.

Windows: Purchase Microsoft Project Professional

Faculty and staff may purchase this application for their personally-owned computer at a discounted rate from the software store.

Windows: Read&Write

Faculty, staff, and students may download Read&Write (RW) for free through Miami's site license.

Wired Internet Overview

Service provides secure wired (ethernet) connection to Miami’s network and the Internet.

Wireless Internet Overview

Service provides secure wireless connection to Miami’s network and the Internet and is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.