Error Record: myMiami

Tags PK19

Objective

  • To identify errors in myMiami and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student

Environment

  • 10300: myMiami

Error + Resolution

Error Message Account does not exist
Affected User / Action New Miami University staff, faculty, or student receives this message when attempting to access myMiami (Miami Account) for the first time
Cause Sometimes, there is a short delay in the creation of your myMiami account when your new Miami University account is created
Applied Resolution
  • Wait a few hours and trying to log in again
  • If you continue to experience this issue, contact IT Help at 513-529-7900 for assistance
Associated Procedure Resolution (IT Help)
 
Error Employee or Faculty tab is missing in myMiami
Affected User / Action New Miami University staff or faculty is unable to see the Employee or Faculty tab when accessing myMiami
Cause You are a newly hired staff or faculty member who is also a former student; myMiami has not updated to reflect your new status
Applied Resolution Call IT Help at 513-529-7900 and explain that you are not seeing the Employee or Faculty tab in myMiami
Associated Procedure Resolution (IT Help)
 
Error Message You have successfully authenticated to the Central Authentication Service, but your account is missing in the myMiami portal
Affected User / Action Former Miami University student receives this message when attempting to access their email account through myMiami
Cause Former students do not have access to myMiami — only active staff, faculty, students, and parents can access myMiami
Applied Resolution Use your Miami UniqueID and MUnet password to access your Miami University Lifetime email account directly (Mail.MiamiOH.edu)
 
Error Message You have an immunization hold on your account
Affected User / Action Miami University staff or faculty ireceives this message in myMiami
Cause A bug in the current immunization hold process is occasionally applying immunization holds to faculty and staff members
Applied Resolution Contact Student Health Services at 513-529-3000 to have the hold removed
 
(Known) Error Message Student contact information required
Affected User / Action Miami University student receives this message and is redirected to the login page when attempting to access myMiami
Cause A known error in myMiami occasionally causes repeated prompts to change student contact information
Applied Resolution
  1. Contact IT Help at 513-529-7900 for assistance
  2. Provide the following information:
    • Explain that you are being repeated prompted for your contact information 
Associated Procedure Resolution (SolDel)
 
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Details

Article ID: 71815
Created
Mon 2/11/19 4:06 PM
Modified
Wed 5/1/19 10:52 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.