Error Record: Chalk & Wire e-Portfolio

Tags PK19

Objective

  • To identify errors in Chalk & Wire e-Portfolio and provide corresponding causes and resolutions

User

  • Miami University Student

Environment

  • 10192: Chalk & Wire e-Portfolio

Error + Resolution

Error Message Your Chalk & Wire account has expired
Affected User / Action Miami University student receives the error message when attempting to access a new Chalk & Wire account
Cause Your Chalk & Wire account username is something different than your Miami UniqueID
Resolution
  1. Contact IT Help at 513-529-7900 to request confirmation of the existence of your Chalk & Wire student account
  2. Provide the following information:
    • Your name and UniqueID 
    • The name of the department administrator or faculty member who requested your account
    • The name of the department
  3. A Chalk & Wire administrator in IT Help can confirm that your student account was created and provide your account username
     
  • If you learn that your account exists, ask for your Chalk & Wire account username
    • If your social security number is on file, the default password will be your two-digit birth-month, two-digit birth-day, and the last four digits of your social security number in the format: MMDDSSSS
    • If your social security number is not on file, the default password will be your two-digit birth-month, two-digit birth-day, and the last four digits of your Banner+ number in the format: MMDDBBBB
  • If you learn that your account does not exist, contact the person who has requested submission of content via Chalk & Wire
Associated Procedure Resolution (Help Desk)
 
Error Message There were multiple errors processing your request. If you require assistance, please contact customer support
Affected User / Action Miami University student receives this error message when attempting to submit content to their Chalk & Wire account
Cause (not documented)
Resolution
Note Miami University IT Services does not provide end-user support for functional issues with the Chalk & Wire application
 
Error Message Upload is still in progress
Affected User / Action Miami University student receives this error message when attempting to re-submit their Chalk & Wire portfolio to Pearson (initial upload contained errors), even though Pearson reports that the upload has been complete
Cause (not documented)
Resolution
Note Miami University IT Services does not provide end-user support for functional issues with the Chalk & Wire application
 
Error Message ERROR - SOAP SERVER: There was an error renewing <UniqueID>'s account. ErrorCode -> 60000 - Errors creating user
Affected User / Action The duit-cnwnotify@miamioh.edu distribution list receives this account renewal error message when an attempt is made to renew a student account with a type-value of Renewal with EP
Cause (not documented)
Resolution A Chalk & Wire administrator in Miami University IT Services must manually renew the account for the user listed in the SOAP ERROR email
Associated Procedure Resolution (SolDel)

 

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Details

Article ID: 71212
Created
Thu 1/31/19 11:56 AM
Modified
Fri 7/12/19 2:00 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
No. Please request assistance.