Manage Duo's Remember Me option

Tags PK19

Issue/Question

  • The Remember Me option is not working in Duo
  • Why is the Remember Me option grayed out?
  • How do I cancel the Remember Me option?

Environment

  • 312306: Duo Security Two-factor Authentication

Rationale

  • Duo's Remember Me option relies on a browser cookie from duo.com, a third-party site. To take advantage of the option, you must change your browser settings to allow the cookie to be stored on your computer. You must also enable the Remember Me option for each browser and device on which you want to be remembered 

Cause

  • Duo's Remember Me option may not work in the following situations:
    • You are using private/incognito browsing mode
    • Your browser does not allow cookies to be stored or blocks third-party cookies 
    • You recently cleared your browser cookies
    • You switched to a different computer
    • You selected Duo Push as your preferred authentication method before enabling the option

Resolution 

To enable the option

  • Make sure that your web browser is configured to accept third-party cookies
  • Disable browser extensions (plug-ins) to allow your browser to accept cookies
  • If you enabled auto-push, you must cancel the auto-push option in order to access the Remember Me option
    1. Before you accept the Duo login request, click Cancel on the bar at the bottom of the screen
    2. Click the Remember Me checkbox
    3. Click the Send me a Push button (or choose another option) to authenticate
       
  • If you enabled call notifications:
    1. Decline the phone call
    2. Click Cancel on the bar at the bottom of the screen
    3. Click the Remember Me checkbox
    4. Choose an option to authenticate 
      • As long as the cookie is not deleted, the Remember Me option will remain checked for future authentication needs

 

To cancel the option

  1. Clear your browser's cookies and cache
  2. Close and restart your browser

 

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Details

Article ID: 69855
Created
Tue 1/8/19 4:12 PM
Modified
Fri 6/28/19 12:56 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.