Error Record: Banner Document Management

Tags Banner8

Objective

  • To identify errors in Banner Document Management (BDM) and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student
  • SolDel Support

Environment

  • 196716: Banner Document Management (BDM)
    • Banner Imaging
    • ApplicationXtender
    • Image Capture

Error + Resolution

Error Messages
  • BDM error (UniqueID) is not an AX username for datasource PROD     
  • Unable to retrieve AX username for UDCID '(number removed)' from datasource 'PROD'

Affected User / Action

Miami University staff, faculty, or student who is unable to access Banner 9 and BDM (Banner Imaging, ApplicationXtender)
Cause Your Oracle (Banner) password is not synced to BDM
Resolution
  1. Go to Miami's Oracle password reset utility page 
  2. Select Change my Oracle Password
  3. Follow the prompts to change your Oracle password for Banner PROD
  4. Log in to Banner 8 PROD (Internet Native Banner) with your UniqueID and the Oracle password you just created
  5. Select the BDM - Display Document button from the menu bar at the top of the screen
    • This will sync your Oracle password with BDM
  6. Log in to BDM with your UniqueID and the Oracle password you just created
  7. You should now be able to access BDM documents from Banner 9
Note You may see a username other than your UniqueID in the error message: This is a normal occurrence and will be corrected when you sync your account

 

Error Messages
  • Access denied
  • User ID or password is incorrect
Affected User / Action Miami University staff, faculty, or student who is unable to access BDM (Banner Imaging, ApplicationXtender)
Cause You cannot log in to BDM, because your Oracle (Banner) password is not synced to BDM
Resolution
  1. Make sure to use your Oracle (Banner) password — not your MUnet password
  2. Log in to Banner 
  3. Select the BDM - Display Document button from the menu bar to sync your Oracle password with BDM
  4. Log in to BDM with your UniqueID and Oracle password

 

Error Messages
  • Access denied
  • User ID or password is incorrect
Affected User / Action Miami University staff, faculty, or student who is unable to access Banner TEST and BDM TEST (Banner Imaging, ApplicationXtender)
Cause You cannot log in to BDM TEST, because your Oracle (Banner TEST) password is not synced to BDM TEST
Resolution
  1. Make sure to use your Oracle (Banner TEST) password — not your MUnet password
  2. Log in to Banner TEST
  3. Select the BDM - Display Document button from the menu bar to sync your Oracle password with BDM TEST
    • An on-screen message will confirm that your BDM TEST password has been synced
  4. Log in to BDM TEST with your UniqueID and Oracle password

 

Error Messages
  • Fail to lock the document with DocID(#####)
  • Unable to lock the document for write operations
  • Locked Batch Failed
Affected User / Action Miami University staff, faculty, or student who is unable to access a file in BDM (Banner Imaging, ApplicationXtender)
Cause Banner Imaging allows access to a file to only one user at a time — the file you are trying to access, modify, or delete is currently locked by another user
Resolution

Check to see if another user is accessing the file

  • If the file is locked by another user, wait for them to finish — the lock will be removed when the other user navigates away from the file
  • If no other user is currently in the file, be patient — BDM will automatically remove the lock after a few minutes have passed

As a courtesy to other users, follow these guidelines when using Banner Imaging:

  • When you have finished working in your document, select the Application List button to navigate away from the file and remove the lock
  • When you have finished working in BDM, click the Logout button before closing the window

 

Error Message The 'IE' browser does not support or could not load OBJECT ‘classid:##############’ 
Affected User / Action Miami University staff, faculty, or student who is unable to scan documents in BDM (Banner Imaging, ApplicationXtender)
Cause You are using Internet Explorer and are unable to scan documents in Banner Imaging, because certain components required for viewing, importing, scanning, etc. documents in BDM cannot be detected on your PC or are not available to your browser
Resolution
  1. If you are using AppPortal, follow these KB instructions to update your connections 
  2. If you are still unable to scan documents, contact IT Help at 513-529-7900 to report the error
  3. Provide the following information:
    • Are you accessing BDM through AppPortal or using BDM locally?
    • The error message you received
    • Can other people scan documents into BDM on your computer?

 

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Details

Article ID: 68623
Created
Fri 12/7/18 3:50 PM
Modified
Mon 8/5/19 4:28 PM