Error Record: Banner Human Resources

Tags Banner8

Objective

  • To identify errors in Banner Human Resources and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student

Environment

  • 10171: Banner 8 Human Resources
  • 303082: Banner 9 Admin Human Resources

Error + Resolution

Error Message Cannot create a new record. This would cause the Current ID being updated to be identical to an existing alternate ID record for this person/non-person
Affected User / Action Miami University staff, faculty, or student who is unable to change a name in Banner Human Resources
Cause You are unable to change a name in Banner because an identical First, Middle and Last Name information and Change Type already existing as an Alternate Identification for either the name you are trying to enter OR the name that is listed in the Current Value
Resolution
  1. In PPAIDEN, remove the record under Alternate Identification
  2. Click Save
  3. Return to Current Identification and update the name

 

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Details

Article ID: 68614
Created
Fri 12/7/18 3:06 PM
Modified
Mon 8/5/19 4:29 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.