Unable to view videos in Canvas course using Chrome or Safari

Issue/Question

  • I can't view videos in Canvas through Chrome
  • I can't view videos in Canvas through Safari

Environment

  • 10185: Canvas

Resolution 

  1. Follow these KB instuctions to clear your browser cache and other data
  2. Close the browser and try again
  3. If you continue to experience this issue, download and install Firefox

 

Note

 

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Details

Article ID: 61615
Created
Fri 8/31/18 10:24 AM
Modified
Thu 12/6/18 5:14 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.