Denied permission to access a Google doc

Issue/Question

  • I have been denied access to a Google doc that I was able to access before
  • I no longer have permission to access the document, so my changes can't be saved

Environment

  • Google's Docs Editors (Google Docs)
  • 11357: G Suite (Google Apps) 

Cause

  • If a Google doc won’t open, a few things could be wrong:
    • You need to clear your cookies and cache
    • You signed in using a different Google account 
    • The file owner didn’t give you permission to view the file
    • The file owner removed your permission to view the file

Resolution 

Clear your cookies and cache

 

Try your other Google account

  • If you have more than one Google account, switch to see if you have access to the file through a different account
  1. Open the document
  2. On the You need permission page, click Switch accounts
  3. Sign in with a different Google account and try again to access the document

 

Request permission to access the document

  1. Open the document
  2. On the You need permission page, click Request access
    • The file owner will receive an email asking for approval; after they approve your request, you'll get an email

 

Ask to have your access restored

 

Notes

 

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Details

Article ID: 45390
Created
Fri 12/22/17 10:29 AM
Modified
Thu 5/16/19 3:15 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.