Canvas / DocViewer is missing in SpeedGrader

Issue

• My DocViewer options are missing in SpeedGrader

User

• Canvas Instructor

Environment

• 10185: Canvas
• SpeedGrader

Cause

• If a submission includes a file that can be rendered in DocViewer but the submission preview is not yet complete, Canvas will generate a message stating the document is still processing
  • This Canvas article offers more info about DocViewer

Resolution

• Verify that the file type submitted meets the file type listed in the Canvas Guide 
• This Canvas Guide article lists the types of documents can be previewed in Canvas

Notes

• Files over 100 MB and password-protected files will not be converted by DocViewer
• SpeedGrader may take up to ten minutes after an assignment is submitted to display a document that supports DocViewer
• DocViewer annotations can be viewed in the Canvas Teacher app
   
• Miami Online offers Canvas training
  • To find information and to register, go to the Events Calendar and search for Canvas. Resources for using technology. guides, and best practices can be found on the Miami Online website
  • Self-paced training is available to faculty and staff. Go to Miami Online Catalog and log in
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide