Wireless Network / Remove or forget a wireless network on a Windows computer

Objective

• To provide instruction on removing or forgetting a wireless network from the list of networks on a Windows computer
  • When you receive the error, Cannot connect
  • When you experience an issue when connecting to a wireless network on a Windows computer
• To provide instruction on reconnecting a Windows 10 computer to MU-Wireless

Environment

• 10139: Wireless Network
  • MU-Wireless
  • Miami Network
• Windows 10

Cause

• The network settings on your computer for MU-Wireless are incorrect or out of date
• If you experience an issue when connecting to a wireless network on a Windows computer, try forgetting the wireless network. This enables the computer to reset settings — usernames, passwords, or configurations — allowing the device to reconnect to the network 

Resolution

1. Select the Network icon in the lower right-hand corner of your screen
2. Select Network settings
3. Select Manage Wi-Fi settings
4. Under Manage known networks, select MU-WIRELESS
5. Select Forget
6. Restart your computer
7. Select the Network icon in the lower right-hand corner of your screen
8. Select MU-WIRELESS
9. Follow the prompts to connect to the network

Notes

• If you can see the wireless networks, but are still unable to connect to the Miami network, contact IT Help at 513-529-7900. Provide the following information: 
  • Location
  • Media Access Control address (MAC) for your device(s)
  • Contact information

• Contact MiTech for assistance with a personally owned computer
  • Visit the Miami University Brick & Ivy Campus Store website 
  • Go to Miami University Bookstore's MiTech Computer Services for service menu, pricing, and hours 
• MiTech does not provide walk-in repair services for University-owned hardware