Unable to connect to MU-Wireless in Windows 10

Issue/Question

  • When I try to connect to MU-Wireless in Windows 10, I receive the error, Cannot connect

Environment

  • 10139: Wireless Network
    • MU-Wireless
  • Windows 10

Cause

  • The network settings on your computer for MU-Wireless are incorrect or out of date

Resolution

  1. Select the Network icon in the lower right-hand corner of your screen
  2. Select Network settings
  3. Select Manage Wi-Fi settings
  4. Under Manage known networks, select MU-WIRELESS
  5. Select Forget
  6. Restart your computer
  7. Select the Network icon in the lower right-hand corner of your screen
  8. Select MU-WIRELESS
  9. Follow the prompts to connect to the network

 

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Details

Article ID: 29637
Created
Tue 4/25/17 9:42 AM
Modified
Wed 5/15/19 2:49 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
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