ClassTech / Troubleshoot document camera

Objective

• To provide troubleshooting guidance for a document camera when:
  • Document camera does not project
  • The classroom document camera is not responding
  • There is no power to doc cam

Environment

• Classroom Technology
• Document Camera

Resolution

1. Be sure that the document camera power cord is securely plugged in to the device
2. Try restarting the document camera — turn it off and then turn it on again
3. Try re-seating the HDMI cable at the document camera and at the PC
4. If these steps do not solve the issue, use the Crestron Panel
   1. Switch to a different source, such as Computer
   2. Select the Doc Cam option to re-connect to the document camera
   3. Select the Picture Mute button, if no picture appears
5. If you continue to experience this issue, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat for assistance
6. Provide the following information:
   • Classroom location, including building name and room number
   • Document camera type