Students show as unenrolled when I submit grades in Canvas

Issue/Question

  • While submitting grades to Banner from Canvas, one of my sections shows as unenrolled

User

  • Canvas Instructor

Environment

  • 10185: Canvas
  • Grade Submission
  • 80463: BannerWeb 8 (Self Service)
  • 10216: Course List (ROR)

Cause 

  • A change in the Canvas API settings was causing the system to ignore the extra sections in the course 
  • Course was crosslisted and then de-crosslisted

Resolution

  1. Go to Miami's Course List
  2. Fill in the current Term, Campus Subject, and Course number or CRN
  3. Select Get Classes
  4. Find courses and verify that you are the instructor of record
  5. Log in to myMiami
  6. Under My Courses, select Photo Roster
  7. Verify that this roster matches the Canvas Roster
  8. Under People, verify that none of those enrolled in the section are showing on the list in the course
    • If you have grades in Canvas and you are the instructor of record in Banner clear cookies and cache, close the browser and try again

 

Notes

  • eLearning Miami (ELM) offers Canvas training and guides
  • For all pedagogical issues, contact eLearning Miami | ELM at 513-529-6068

 

Was this helpful?
0 reviews

Details

Article ID: 17315
Created
Tue 10/11/16 3:56 PM
Modified
Tue 8/27/19 2:35 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.

Related Articles (1)