Native Banner Java error

Issue/Question

  • I am trying to access the Banner Database Link PROD and I get a blank page with a red 'X' URL
  • I'm getting Java version errors when I try to access Native Banner through IE
  • When I try to access Native Banner in a web browser, I get Java version errors

Environment

  • 10306: Banner 8 Production
    • Native Banner
  • Java
  • Windows

Cause

  • You MUST use AppPortal to access Native Banner

Resolution

  1. Follow these KB instructions on configuring AppPortal on your computer
  2. Use the Banner link listed in the Miami Resources section of your Start menu to access Banner

 

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Details

Article ID: 16869
Created
Wed 9/28/16 1:28 PM
Modified
Wed 5/22/19 9:18 AM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.