Introduction
Cisco Networking Academy teaches technology skills and career building to students its own curriculum and tools, in order to improve career and economic opportunities.
More information about Cisco Networking Academy can be found here.
Capabilities, Benefits, and Key Features
- Learning Resources that Promote Academic Excellence
- Online access to up-to-date technical curricula for Cisco certified courses.
- Access to the Cisco netacad.com learning platform for administrators, instructors, and students.
- Access to videos, graphics, and supplemental learning materials in several languages.
- Online assessments that provide immediate feedback.
- Interactive Tools such as Cisco Packet Tracer, a network configuration simulation tool, which may only be used in a non-commercial, non-production training environment. Packet Tracer may only be used to educate students enrolled in Cisco Networking Academy courses
- Support for Success
- Global and local marketing of Cisco Networking Academy to students and employers
- Support services from an Academy Support Center (ASC)
- Ongoing professional development from an Instructor Training Center (ITC) or ASC
- Support from the Cisco Global Support Desk
- Live agent support available 16 hours a day, 5 days a week via chat, web, email, and Facebook
- Support via Chat BOT Virtual Assistant and FAQs available 24x7
- Support offered in English, French, and Spanish
- Online reporting of quality metrics based on global standards
- Discounted equipment and Cisco certification exam vouchers
- Networking Academy Maintenance including:
- Download of supported versions of Cisco software for Networking Academy labs
- Access to technology packages and advanced feature sets required for specific labs
- Registered access to Cisco.com
- A Global Community of Educators Dedicated to Collaborative Learning
- An active Facebook and Linked In community
- Virtual and live regional events to network with others and learn about the latest technology
- Recognition from Cisco, a Leading Technology Corporation
- Achievements and milestones are acknowledged through the Cisco Networking Academy Recognition Program
Limitations / Technology Requirements
None known limitations.
What can I expect?
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Support Tier: Tier 2 - Sponsor Support: If students were to contact IT Help, they refer the user to an individual sponsor, typically an instructor of a given course. The sponsor would work directly with the vendor on any unresolved issues.
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Acquisition Model: Registration: Online user account is used to login to the application each time of use, frequently using Miami's Identity and Access single-sign on capability with your Miami UniqueID and password.
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Licensing Model: Registered User License: The license is included with online registration.
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Authentication Model: Independent Registration: The user is required to create an account individually with the application vendor.
Who may use it?
Any MU student and faculty.
How do I get started?
Access to the Cisco Networking Academy's curriculum can be obtained through registrations here.
Is there a charge to me or my department?
This service is free. No charge.