Identify and resolve errors / Network Printing
Body
Problem
- I need to identify an error in Miami's printer network
- I need to identify an error that occurs in the networked configuration and not on the printer
Error + Resolution
Error Messages
| |
- The network location cannot be reached
- IP address error
- Printer is in error state
|
| Affected User / Action |
Miami University employee receives this error message on computer when attempting to print to a networked printer |
| Cause |
Your printer was moved, but the static IP address has not been updated for its new location |
| Resolution |
- Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to report the issue
- Provide the following information:
- Printer ID number
- ComDoc asset number: the six-digit number (example, 81xxxx) given on the red and white sticker on the front of the print device
- MOM asset number: the six-digit number (example, MUxxxx or MPxxxx) given on the red and white sticker on the front of the print device
- Location of printer, including building name and room number
- Contact information
- Describe your issue: Include displayed error messages or codes, if any
|
| |
|
User
- Miami University Staff, Faculty
System
- 10409: Departmental Printing (ComDoc/MOM devices)
Details
Details
Article ID:
73819
Created
Thu 3/14/19 8:31 PM
Modified
Tue 5/5/26 9:04 PM