Entity Account / Error Record
Body
Objective
- To identify errors with Entity Accounts and provide corresponding causes and resolutions
User
- Miami University Staff/Faculty
Environment
Error + Resolution
Error Message
| |
You have successfully authenticated to the Central Authentication Service, but your account is missing in the myMiami portal |
| Affected User / Action |
Miami University staff or faculty member who is unable to access myMiami when logging in with an entity account |
| Cause |
A known error occurs during entity account creation: Your entity account was not configured to access myMiami |
| Applied Resolution |
- Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to request entity account access to myMiami
- Provide the following information:
- Your request to access myMiami with your entity account
- The name of your entity account
|
| Associated Procedure |
|
| |
|
Error Message
| |
We are sorry but you do not have access to gmail. please contact your organization administrator for access |
| Affected User / Client Office / Action |
Miami University staff, faculty member, or student that is trying to log in to Gmail with the entity account |
| Cause |
The entity account was created in the wrong organizational unit (OU) with Google |
| Applied Resolution / Workaround |
- Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to request entity account be updated to correct OU
- Provide the following information:
- The errors you are receiving when logging into Gmail
- The name of your entity account
|
| Associated Procedure |
Resolution (SolDel) |
| |
|
Notes
- Miami email — including your entity account email — is powered by Google
- Google provides end-user support and up-to-date documentation for Google's Gmail web app
Details
Details
Article ID:
71676
Created
Thu 2/7/19 3:30 PM
Modified
Mon 2/16/26 9:35 AM