Guide: ISO / Determine qualification of email (or any electronic correspondence) as a retainable record

Miami University guideline provides defining qualifications of email (or any electronic correspondence) as a retainable record

Purpose

• To provide the Miami University faculty and staff with a guide on how to determine qualification of email or any electronic correspondence as a record that should be retained

User

• Miami University faculty and staff

Environment

• IT Services Security, Compliance, and Risk Management

Guidelines 

• Determine if the email meets the definition of a record and, therefore, must be retained
  • Any communication stored on a fixed medium that documents the organization, functions, policies, decisions, procedures, operations, or other activities of the office is a record and must be retained in accordance with Miami University's Records Retention, Electronic Records, and Signatures Policy
    • The critical factor is content
    • It does not matter whether the record is in paper or electronic format
  • Emails related to the work of the office produce records
  • Many emails are considered transient
    • Transient email has a short retention period: Maintain until no longer of administrative value. Transient material is defined as all informal and/or temporary messages (including, but not limited to, email and voicemail) and all notes and all drafts used in the production of records by any Miami University employee. Transient material also includes anonymous, unsigned and/or unsolicited written or electronic materials, including, but not limited to, anonymous student complaints, anonymous writings from individuals inside or outside the institution, and voicemail messages
• If the email qualifies as a retainable record, how is it retained? 
  • Retain record: (a) Print the email and put in the appropriate paper file; or (b) maintain electronically by transferring to an electronic mailbox and retain for the appropriate retention period. 
  • Split records: Do not maintain split records (i.e., if there is a paper file on a matter, print the record and put it in the paper file)
    • The availability/accuracy of a record may be severely compromised if the documents are separated between a paper file and an electronic desktop computer file. The reviewer likely has no idea the electronic records even exist. That is to say, if the reviewer looks at a paper file on a particular matter, he/she should be able to determine the entirety of the matter and not be left to guess who may have other documents evidencing the organization, function, policy, decision, procedure, or other activity that is the subject matter of the file
  • Be aware of two unique issues associated with email: (a) When an email is deleted from your desktop, it may not really be deleted (i.e., it may be retained by the sender or some other recipient or it may be stored on a back-up server); and (b) when an email is deleted, metadata is lost
    • This metadata can establish when the email was created, if it was altered, etc. Metadata can prove important in some matters. For example, one professor accuses another of plagiarism. The accused responds that he created the document. The metadata is able to provide conclusive documentation about when and on whose computer the document was created. Thus, with critically important documents you may decide to retain both paper and electronic copies
• How long must the record be retained? 
  • All records must be retained in accordance with Miami University's Retention Manual
  • The retention period for most office records is listed in the manual. Questions regarding retention periods for records not found in the manual may be directed to the Secretary of the University, who is responsible for the University's records retention program
  • Each type of record has a defined retention period (e.g., search records must be retained for six years; personnel records are maintained for term of employment + 30 years)
• What emails are NOT considered records and need not be retained? 
  • Junk mail or spam and personal e-mails 

 

Related Document

• Miami University Policy Library: Records Retention, Electronic Records, and Signatures (MUPIM 16.10/OAC 3339-16-10)