View or update tickets for others in your department / TDX

Problem

• How do I view and update TDX support tickets that others in my department have submitted?

Scope

• Specific individuals may be granted permission to see tickets logged in the name of other people in their assigned departments; only individuals with these elevated permissions may do so

Resolution

1. View open ticket requests 
2. Check the box to enable the option, Include requests from my accounts / departments
3. Locate the ticket you want to view using the search features
   • If necessary, adjust search terms to view closed tickets or narrow the list of tickets
     • Add terms to search within the ticket 
     • Adjust the status class to see Completed or Cancelled tickets
4. Click the title of the ticket you want to update
5. Click Comment
6. Specify who — of the people involved in this ticket so far — should receive your comment
7. Enter your comment
8. Click Save

System

• 10374: TeamDynamix (TDX)