(template) [Service/App/Asset Name] / Error Record

Summary

Standard: Template for use in documenting known error records and resolutions for our public users

Body

Objective

  • To identify errors in (APPLICATION) and provide corresponding causes and resolutions

User

  • (support group performing resolution)
  • (group affected by error)

Environment

  • (asset number): (application)

Error + Resolution

Error Message
  (Error message received by user)
Affected User / Client Office / Action (Group or office that receives this error) (action attempted when error occurs)
Cause (Reason user receives this error)
Applied Resolution / Workaround (Action that affected user must take to resolve or work around the issue)
Associated Procedure (Linked title of procedure used by support group to execute resolution)
   

Error Message
  (Error message received by user)
Affected User / Client Office / Action (Group or office that receives this error) (action attempted when error occurs)
Cause (Reason user receives this error)
Applied Resolution / Workaround (Action that affected user must take to resolve or work around the issue)
Associated Procedure (Linked title of procedure used by support group to execute resolution)
   

Error Message
  (Error message received by user)
Affected User / Client Office / Action (Group or office that receives this error) (action attempted when error occurs)
Cause (Reason user receives this error)
Applied Resolution / Workaround (Action that affected user must take to resolve or work around the issue)
Associated Procedure (Linked title of procedure used by support group to execute resolution)
   
 

Details

Details

Article ID: 66349
Created
Wed 10/31/18 12:22 PM
Modified
Wed 6/12/24 1:52 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.

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Support Guide: KM / KB templates