Update browser when prompted during authentication / Duo

Problem

• How do I update a web browser for use with Duo?
• How do I update a Chrome, Firefox, Edge, or Safari web browser for use with Duo?

Cause

• When you authenticate with Duo, the authentication system will check your web browser and — if you're using an outdated version — prompt you to update it to the latest, most secure version

Resolution 

• When prompted to update your browser, you can ignore the prompt for a limited time by simply continuing
• Or you can update your browser by clicking the Let's update it button — it's fast and easy to do!

Update your Chrome browser

1. In your browser, click the More icon (three vertical dots in the upper right corner of the browser)
2. Click Help
3. Click About Google Chrome
4. Follow the prompts

Update Chrome on your Android device

1. On your Android phone or tablet, open the Play Store app
2. At the top left, tap Menu and select My apps & games. Apps with available updates are listed under Updates
3. Under Updates, look for Chrome
4. If Chrome is listed, tap Update

Update Chrome on your iPhone or iPad

1. On your iPhone or iPad, open the App Store
2. At the bottom, tap Updates
3. In the pending updates, look for Chrome
4. If Chrome is listed, tap Update to install
5. If prompted, enter your Apple ID password
   • The updates will download and install

Update your Firefox browser

1. In your browser, click Firefox in the menu bar and select About Firefox
2. When the About Firefox window opens, Firefox will check for updates and download them automatically
3. When prompted, click the Restart to update Firefox button to install the latest version

Update Firefox on your Android device

1. Open Google Play on your device and tap on the menu at the top left corner of the screen
2. Tap on My Apps to see your list of installed apps
3. Firefox for Android will appear in the Updates list, if there is an update available
4. Tap on the Update button

Update Firefox on your iPhone or iPad

1. On your iPhone or iPad, open the App Store
2. At the bottom, tap Updates
3. In the pending updates, look for Firefox 
4. If Firefox is listed, tap Update to install
5. If prompted, enter your Apple ID password
   • The updates will download and install

Update your Edge browser

1. In your browser go to Settings and more, then Help and feedback, and then About Microsoft Edge
2. If the About page shows An update is available, select Download and install to proceed
3. If the About page shows To finish updating, restart Microsoft Edge, select Restart

Update your Safari browser

1. Click the Apple menu  icon and select Software Update...
2. In the Software Update window, check the Safari Update box
   • We recommend that you select all software listed for update
3. Click the Install X Items button at the bottom of the window
4. Enter your computer's administrator password, if prompted
5. Wait for the software update to be completed

Update Safari on your iPhone or iPad

1. On your iPhone or iPad, open Settings
2. Under General, select Software Update

Notes

• For Google Chrome, Firefox, Microsoft Edge, or Safari support, visit these up-to-date vendor sites for everything you want to know about these popular browsers
  • Browse the Google Chrome Help site 
  • Browse the Mozilla Firefox Support site 
  • Browse the Microsoft Edge Support site
  • Browse the Apple Safari Support site 

User

• All current Miami University Students, Faculty, and Staff, plus Alumni, Retirees, and Emeriti are required to enroll in Duo

System

• 312306: Duo Security Two-factor Authentication
• Chrome
• Firefox
• Safari
• Windows computer
• macOS computer
• Android device
• iOS device
  • iPhone
  • iPad