SAM / Error Record (Students Accessing Miami)
Body
Objective
- To identify errors in Students Accessing Miami (SAM) and provide corresponding causes and resolutions
User
- Miami University Staff, Faculty, Student
- Student Disability Services
- SolDel Support
Environment
- 84282: Students Accessing Miami (SAM, AIM)
- SAM Online Services portal
- 57510: SAM Nightly Load Process (SZPAIML)
Error + Resolution
Error Message
| |
Login attempt failed |
| Affected User / Action |
Miami staff, faculty, student who is unable to log in to the SAM portal |
| Causes |
- Staff, faculty: Your profile is inactive
- Student: Your access has expired or your profile is inactive
|
| Applied Resolution |
Contact the Student Disability Services office at 513-529-1541 during business hours for assistance |
| |
|
Error
| |
SAM Nightly Load Process (SZPAIML) did not load course information or a digitized textbook into SAM (AIM system) |
| Affected User / Action |
Miami staff, faculty, student who is unable to access course information or a digitized textbook in the AIM system |
| Possible Causes |
- A system-level error has occurred in Students Accessing Miami (SAM, AIM)
- A system-level error has occurred in the SAM Nightly Load Process
- An error occurred in eCampus
|
| Associated Assets |
- 57510: SAM Nightly Load Process (SZPAIML)
- 119254: Online Virtual Bookstore (miamioh.ecampus.com)
|
| Applied Resolution |
Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat and provide details of the error you are experiencing |
| |
|
Details
Details
Article ID:
56416
Created
Fri 6/22/18 2:26 PM
Modified
Wed 4/9/25 10:28 AM