Canvas / Contact Miami Online

Objective

• To provide information for contacting Miami Online

Environment

• Office of Miami Online

Resolution

• Contact IT Help by calling 513-529-7900 or by initiating a live chat session at MiamiOH.edu/ITChat and submit a ticket if you have any access or errors using Canvas or any learning technology
• If IT Help is unable to resolve the issue, Miami Online will be alerted through the ticketing system
• Visit the Miami Online websites for support and additional resources 

Notes

• Miami Online offers Canvas training
  • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty.
  • Resources for using technology. guides, and best practices can be found on the Miami Online website
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide