Duo / User Support

Objective

• To provide a directory of links to Duo Security support, performance status, knowledge base, and end-user guide resources

Scope

• Duo Security is the system-wide, two-factor authentication security application used at Miami University
• This policy affects all current Miami University students, faculty, staff and courtesy account holders
  • Miami's parent, alumni, retiree, and emeriti populations are not required to enroll in Duo and will continue to use their Miami password

Environment

• 312306: Duo Security Two-factor Authentication

User

• Current Miami University students, faculty, and staff

Rationale

• Two-factor authentication adds a second layer of security to your Miami account. It allows you to verify your identity using a second factor — your smartphone or other mobile device, or YubiKey U2F device — and prevents anyone else from logging in to your account

Directory

Duo Security System Status and Support

• Visit the Duo Security System Status page
• Visit the Duo Security Support home page

Duo Security End-user Guide

•  Review the Duo end-user guide to two-factor authentication 
   
  • Learn more about choosing your authentication method (Duo Prompt) 
  • Learn more about using the Duo Mobile app on your Android phone 
  • Learn more about using the Duo Mobile app on your iPhone 
  • Learn more about using the Duo Mobile app on your Windows phone 
  • Learn more about U2F authenticators — your YubiKey — and Duo
  • Learn more about using Duo with any cell phone via SMS passcode
  
  
  • Learn more about logging in to Windows with Duo 
  • Learn more about logging in to macOS with Duo 
  • Learn more about logging in with Cisco AnyConnect VPN 
     
  • Learn about Duo's solutions for common Issues and problems 

Duo Security Knowledge Base

• Explore Duo's Knowledge Base catalog of popular topics 
   
  • Browse articles about the Duo Mobile app 
  • Browse articles about enrollment 
  • Browse articles about SMS
  • Browse articles on Duo's self service portal feature  
  • Browse articles about using bypass codes 

Duo Security Forum

• Join the latest Community discussion on all things related to Duo Security

Duo Security Technical Documentation

• Explore Duo's catalog for detailed documentation, installation, and configuration information