Canvas / Assistance needed to enroll Pearson MyLab course

Objective

• To obtain assistance with enrolling a McPearson MyLab course in Canvas when:
  • MyLab is giving you an error indicating that you need to register in Canvas
  • You accidentally linked the wrong email account with your Pearson MyLab course

Environment

• Textbooks
• Pearson Products and Services
  • Pearson MyLab
• Pearson Support
• 10185: Canvas

Resolution

• Miami University IT Services and Miami Online do not provide support for Pearson products or services
• Go to Pearson Support Home to search for support content 
  • ​​​​​Contact Pearson Support for assistance 
     
• Visit Pearson System Status for real-time operational status on product performance 

Notes

• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Instructor Guide
  • Browse the Canvas Student Guide
  • Browse the Canvas Mobile Guide