Wireless Network / Internet connection issues on a Windows 10 computer

Objective

• To provide instruction on troubleshooting Internet access issues when connected to MU-Wireless
  • When you have received a No Internet Connection message
  • When you can connect to MU-Wireless, but not the Internet
  • When you are on-campus and unable to access any Miami websites

Environment

• 10139: Wireless Network
  • MU-Wireless
• Windows 10

Cause

• You have manually configured non-Miami DNS servers in your network settings

Resolution 

1. Right-click on the network icon in the task bar
2. Open the Network and Sharing Center
3. Select Change Adapter Settings
4. Right Click on Wireless Network Connection or Wi-Fi Connection
5. Select Properties
6. Select Internet Protocol Version 4 (TCP/IPv4)
7. Click Properties
8. Check Obtain DNS server address automatically
9. Click OK